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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Total BS You guys need to give me my money back. It was terrible
Business response:
Dear Guest, We're truly sorry to hear that you had a disappointing experience during your stay. We value your feedback and take it seriously. If there were any specific concerns or issues that you'd like to discuss, please don't hesitate to reach out to our customer service team. We're here to address any problems and improve our services for future guests. Regarding refund, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect wit... read more
They have charged me 3 times for the stay the staff was horrible to my family that was there and there was hair in the bed
Business response:
Dear Guest, Thank you for staying with us and sharing your reviews. It is disappointing to learn about the difficulties you encountered. We hope you will accept our apologies. In response to your feedback, our housekeeping team is already instructed to review the room and ensure such incidents are never repeated. Please reach out to the hotel so we can check the charges and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management
Ugh. Very clean, crappy water pressure, and LOUD people above us keeping us up until 3 am each night - not good. The facility however appears to be very well run.
Business response:
Dear Guest, Thank you for taking a moment to share your experience. Although you had a pleasant visit, we are sorry for the noise concerns and their impact on your comfort. Your feedback allows us the opportunity to improve our guest experience continuously. We want you to know our front desk is always available to help make your stay as comfortable as possible. We hope you will consider us for your next visit so we can better your stay.Sincerely,Hotel Management
Got to the room turned the TV on and nothing. It said No signal. The tv guide showed channels but no shows or information would load. Thankfully I packed a firestick so ended up having to set that up. There was hair in the shower that wasn't ours. I tried to swoosh some water to make it go down the drain and the water swooshed against the left side of the shower and gunk came out of the broken open seam along the lower part of the shower. I had to jump back and stand in the corner to have it not get on me. It was absolutely ... read more
Business response:
Dear Eboney, It was disappointing to read that we did not meet your expectations; please accept our most sincere apology for the inconvenience you experienced. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management
Review Temp. only went to 71. Was cold all night as no blankets on the bed. Sheet on the bed looked as it may not have been changed.
Business response:
Dear Stephen, Thank you for reviewing your recent stay with us. We value your feedback as it helps improve our services and accommodation. We work hard to ensure a comfortable and exceptional stay for every guest staying with us; this includes attending to their requirements and necessities. And we would have welcomed the opportunity to provide you with your needs had it been communicated to us, but we sincerely regret that this was not the case. We have also shared your concerns with our maintenance team to resolve your iss... read more
I have never stayed at a Extended Stay America hotel before and was very disappointed. They advertise Premier Suites but the room was so small, it only had one tiny end table and no sofa like confirmation said. It definitely wasn't worth what I paid for one night.
Business response:
Dear Rita, Thank you for choosing our hotel for your recent stay. We are disappointed you felt the cost of your stay was not in line with the value you received. Our goal is to provide our guests with a clean, comfortable, spacious suite, including a fully equipped kitchen and lots of room to relax, all at an affordable rate. Therefore we apologize for your disappointment regarding the amenities and size of your suite. We would have loved to clarify and resolve your concerns while you were here. For future visits, please kno... read more
Extended without basics There was a mix up at check in but the front desk did her best to get me settled in, however we had 2 persons booked, our room had one small shampoo but no conditioner no hair dryer, which I found odd. I’ve never stayed at a hotel especially an extended stay without the basics. I find it very uncomfortable. No couch list two uncomfortable chairs and our bed. Couldn’t get comfortable watching a movie together. I’d never stay at an extended in again
Business response:
Yvette, thank you for taking the time to review your stay with us. We are glad to know you were pleased with the service you received from our associates. However, we are sorry for your disappointment with the lack of in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will consider a return visit ... read more
Very 😥 disappointed My husband and I were very disappointed. We left the toom at 9 a.m. and returned at 7:30 p.m . Whrn we arrived in the room, there was fecal matter and yoilet paper piled in our toilet. There were dark scuff marks in the bathroom on the floor around the toilet. There was a cup on the floor. Called the front desk and was told to see if I could flush the toilet . Very disconcerting!!! Not a happy customee
Business response:
Diane, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
It was ok, but I wouldn’t stay there again. House keeping never came in for the entire 3 days that I was there! Hardly anyone around in that place, as if they were short staffed!
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We are grateful for your patience and hope you will stay with us again soon. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,454 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.