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Extended Stay America Premier Suites - Port Charlotte - I-75
- Hotels
- Port Charlotte, FL
About this business
Location details
24100 Beatrix Blvd., Port Charlotte, FL, 33954, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk people are so rude. They allowed smoking right at the front door.You just can’t breath the smells of the cigarette.They should allow cigarettes smoking on the back
Business response:
Dear Cesar, We’re truly sorry to hear about the concerns you encountered during your visit. Providing a respectful and comfortable environment for our guests is of the utmost importance to us, and your comments will be shared with the appropriate teams to address these matters. We are grateful for your patience and hope to accommodate you again with a better impression next time. Sincerely, Hotel Management
I made the reservation through expedia. I was traveling there when I recieved a voicemail they had no WIFI and needed me to cancel the reservation and remake it. I called them back immediately and reached what I believed to be a call center for them and they said my reservation was still good. I explained the message and she placed me on hold and came back to say the reservation was indeed cancelled because of their issues. I said can you please book me as I'm enroute. She said they had no bookings available. I went to the H... read more
Business response:
Dear Jill, Thank you for taking the time to share your detailed experience. It is truly unfortunate that your travel plans were disrupted, and we regret the confusion you encountered regarding your reservation. Communication is essential in ensuring a smooth arrival process, and your feedback highlights the importance of consistency across all channels. Your comments will be reviewed with the appropriate teams to strengthen moving forward. While it is disappointing that your stay did not work out as planned, your perspective... read more
Second night i came here, should have learned from the first. Ground floor, right in front of the smoke pit with loud rude people right oitside my window.....spent the very last of my.money thinking the last time was just a bad day, yeah, nothin against the staff, but i woulda been better off putting my 87 dollars into a donkys butt and letting it kick me in the nuts repeatedly then lay under it while it defacates on my stomach. I would haave gotten probably a little more sleep. 2nd day of work ill miss now.
Front desk overcharge
Business response:
Alexandra, We apologize for the inconvenience you experienced with us here at ESA. Your feedback helps us improve, and we take your comments seriously. We are currently working on refundiung the overcharge to ensure this doesn’t happen again. Thank you for your patience and understanding.
random people loitering outside. didn't feel safe. Room smelled and beds were on metal legs. I really should ask for a refund
Business response:
Dear William,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about your stay. Every Premiere Suite has beds with metal legs, the room was inspected by me and passed before you checked in and we check the parking area 24 hours a day with no problems. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to pers... read more
The staff at the front desk was very nice. The room we stayed in was very dirty. The ground was so dirty our feet were black on the bottoms, as well as things we sat on the ground. The room smelled of cat urine pretty strongly. The blankets and pillow cases don’t seem like they were changed in awhile. They also had an odd smell and some pet hairs. The desk also had dirt marks on it, which was easily cleaned off. Unfortunately, these rooms are not being cleaned properly between uses. The room was a good size though. It provid... read more
Business response:
Dear Guest, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Nothing about this listening was as advertised. Charged for a room they couldn't provide without refunding the difference. Breakfasts included was a joke!!!!
Business response:
Dear Ashley, We appreciate you taking the time to share your experience. It is disappointing to hear that your stay did not meet expectations. Accuracy in our offerings is important, and we regret any discrepancies with third-party websites regarding our accommodations and amenities. We also apologize to learn about the concerns you have had regarding the charges. If your reservation was made through a third-party prepaid booking site, please direct any financial inquiries or billing concerns to them. Your patience and under... read more
Checking in was smoothly The hallway to go to my room was not very clean. Breakfast was terrible and coffee was not great.
Business response:
Heather, Thank you for choosing Extended Stay America and for sharing your positive feedback! We are always striving to improve, and your words about breakfast and coffee are truly appreciated. We hope to see you again on your next trip.
Staff couldn’t use computer to check us in, they had us go up and down elevator multiple time to return to the front desk, staff asked to keep my drivers license overnight until 3pm the next day to be able to check in after we leave. We paid full price for only 8 hours, room smelled like smoke so badly we had to sleep with face covered . Rooms had no hair dryer. Items in vending machine were stuck and or empty, I would not recommend to stay here unless they are smokers
Business response:
Dear Thomas,I personally apologize for the troubles you had while staying with us. I wish you would have asked to meet with me so I could have helped resolve these matters. This will be discussed with the front desk and housekeeping staffs. Our vending machines are stocked 24 hours a day and always work and hair dryers are available at the front desk upon asking for them. We truly hope you'll give us a second chance. Thank you,
Frequently asked questions about Extended Stay America Premier Suites - Port Charlotte - I-75
How is Extended Stay America Premier Suites - Port Charlotte - I-75 rated?
Extended Stay America Premier Suites - Port Charlotte - I-75 has a 4 star rating with 1,017 reviews.
When is Extended Stay America Premier Suites - Port Charlotte - I-75 open?
Extended Stay America Premier Suites - Port Charlotte - I-75 is open now. It will close tomorrow at 12:00 a.m.