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Extended Stay America Premier Suites - Port Charlotte - I-75
- Hotels
- Port Charlotte, FL
About this business
Location details
24100 Beatrix Blvd., Port Charlotte, FL, 33954, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go into it with a 2 star mentality For a hotel rated with 7 stars I expected it to be cleaner. The beds had hair and fuzz on them and the shower had no pressure. The shower also had hair and stains. There were cracked tiles just not a great hotel. If I was paying for a 2 star hotel I go in knowing what I am getting. This was overpriced and walked away feeling dirty.
Business response:
Dear Shannan, thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Again, thank you for choosing us.
Needs cleaning
Business response:
Thank you for staying with us. Could you please email me and explain what you mean by "more cleaning"? It will help us achieve the goal of everything clean all the time. Thank you
Business response:
Hi there, We appreciate you staying with us and I'd like to know more on how we can make your 4 stars a 10 star upon your next arrival. Email at your convenience. Thank you!
There were several roaches in the bathroom. Other than that our stay was fine
Business response:
Dear Joanne, We apologize for any inconvenience caused by the presence of roaches during your stay. We strive to maintain a clean and comfortable environment for all guests. Please know that we take your feedback seriously and will address this issue with our pest control team to ensure it is resolved promptly. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
Business response:
Hi there and thank you for staying with us. Please email your concerns so the next time you stay, you will feel like we gave you 10 star service. Thank you!
First and last time Bare bones more for workers than vacationers. No one at counter had to holler to let them know we were checking in. I one at counter when checking out. Not particularly friendly or helpful when we checked in and got someone to wait on us. Room had few to no necessities. Had to ask for cups and a coffee pot and it did not work well. No decaf coffee or tea. Breafast very bad. Fresh oranges were tiny and looked like they had been buried. Bathroom faucet was a trickle so used the kitchen faucet. If you wanted... read more
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The overall experience was terrible. The Check in person terrible, there was a Roach in my room. They did not give us Wi-Fi information.
Business response:
Dear Jeaneva, Thank you for your feedback. We're sorry to hear about your less-than-pleasant experience. While we understand that issues like encountering a roach can be frustrating, we appreciate your feedback. Please accept our apologies for any inconvenience you faced during your stay. Your input helps us continually improve, and we hope to have another opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Port Charlotte - I-75
How is Extended Stay America Premier Suites - Port Charlotte - I-75 rated?
Extended Stay America Premier Suites - Port Charlotte - I-75 has a 4 star rating with 1,017 reviews.
When is Extended Stay America Premier Suites - Port Charlotte - I-75 open?
Extended Stay America Premier Suites - Port Charlotte - I-75 is open now. It will close tomorrow at 12:00 a.m.