This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Port Charlotte - I-75
- Hotels
- Port Charlotte, FL
About this business
Location details
24100 Beatrix Blvd., Port Charlotte, FL, 33954, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service We drove 12 hrs got to our hotel that we had reserved for no one to answer thetefore we slept in the truck. What kind of place right of 75 don't answer after 11 it wasnt listed we couldn't check in after hrs. Couldn't get them to answer in the lobby. Locked doors phone on wall said after 11 pm press 0 for service no answer at 12 then sat in the truck and tried calling until 3am phone rang for over 6 mins still no answer. Then they had the audacity to try and charge my card that I used to reserve the room.
Business response:
Dear Nicole, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will... read more
Not enough grass for pets to do there business
Business response:
Dear Michael, Thank you for being our guest. We are very disappointed to learn about your issues. Our front desk is available to help with anything you need while our guest. Your comments are discussed with the team appropriately, and we will share your remarks to be actioned promptly. We appreciate your patronage and hope you will stay with us again for a better experience. Sincerely,Hotel Management
This place is terrible and I will be asking for a refund. Toilet that smells and runs constantly. Filthy carpets, smelly place. Drink dispenser that took my money. Elevator that is filthy and got stuck. How can they charge this much for one of the worst hotels I have ever stayed in.
Business response:
Dear Larry, Thank you for taking the time to post a review of your time with us. We are disappointed that our accommodations did not provide the value you hoped for. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your feedback, as this helps us to improve the experience for futur... read more
They didn't have cups to serve coffee. I asked for a hair dryer and they didn't have it. They said those requests were ready in the morning only. Thanks.
Business response:
Dear Carlos, We appreciate you taking the time to share your thoughts. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
They had us in the wrong room we rented king and they had us in a queen and room smelled like smoke.
Business response:
Dear Gordon, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Our housekeeping team works hard to keep the area clean and fresh. Our apologies for your disappointment. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Canceled my reservation after 5 nights were paid for. Claim the payment was declined. Dirty room when we checked in. Rude staff. The list goes on and on.. would not recommend at all.
Business response:
Dear Kaycie, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We h... read more
After driving 13 hrs in a car, we paid $320 for one night stay, we discover half the electrical plugs in the room don’t work. It’s 10:20 pm, we are trying to go to bed. Need a plug next to the bed for my cpap machine, nope they don’t work. Charge our dead phones, nope. The one tv in the room, nope it don’t work. No handyman on staff, no extension cords to borrow. Terrible
Business response:
Dear Brian, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Port Charlotte - I-75
How is Extended Stay America Premier Suites - Port Charlotte - I-75 rated?
Extended Stay America Premier Suites - Port Charlotte - I-75 has a 4 star rating with 1,017 reviews.
When is Extended Stay America Premier Suites - Port Charlotte - I-75 open?
Extended Stay America Premier Suites - Port Charlotte - I-75 is open now. It will close tomorrow at 12:00 a.m.