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Extended Stay America Premier Suites - Port Charlotte - I-75
- Hotels
- Port Charlotte, FL
About this business
Location details
24100 Beatrix Blvd., Port Charlotte, FL, 33954, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We didn’t like the fact that we saw 2 different rooms on the same floor that our room was on, had broken locks and doors. Doesn’t give us the impression that the hotel is safe
Business response:
Dear Benny, Thank you for choosing our hotel for your recent stay. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We sincerely appreciate your feedback and hope for the opportunity to welcome you once again.Sincerely,Hotel Management
Business response:
Dear Fransisco,Thank you so much for your review! Could you email me and let me know what went wrong during your stay? We strive to provide exceptional service and your feedback confirms we are achieving that goal. We look forward to welcoming you back again soon!
1 star , charges for everything and unclean. Never again
Business response:
Dear Alex, Thank you for sharing your valuable feedback with us. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. Therefore, we sincerely apologize if we fell short of your expectations. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Also, cleanliness is paramount to us, and we will ensure that our team pays closer att... read more
The place smelled. The bed felt like a sofa bed. The chairs were uncomfortable. No hairdryer, the shower water was cool. Overall rate as 0.
Business response:
Dear Marilynne,We are sad to see you had a rough time at our hotel. That is not the was we work, we strive for the best for the guest. Were your concerns brought to the front desk? Or the GM? We could have rectified any bad situation you had, had you addressed them. We have hair dryers at the front desk for all guests. Two brand new boilers were being installed during your stay, causing the cooler water at that time. The next time your in the area, give us another try. You'll be glad you did. Thank you,
Business response:
Hi Danielle, You responded with "Cleanliness, staff & service, property conditions & facilities, but gave us no chanced to rectify the problems you encountered. Could you please email me and elaborate? Thank you, and we hope you give us another chance in the future.
Dirty hallways and rooms still hairs all in the bathroom and on clean towels …. And not my hair disgusting there was also finger nail clippings everywhere I had to clean them up ….
Business response:
Dear Marissa, thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit.
No clean service, no towel, when entry to the lobby no Ac interior hallway no ac, was very bad experience
Business response:
Dear Ivan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
First thing there’s no parking for truck and trailers. Second thing. AC is horrible in the rooms and it’s super hot inside the rooms and third thing. The breakfast sucks.
Business response:
Dear Daniel, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. Your feedback is important to us, and we have addressed it with the relevant department to ensure we are better equipped to serve you in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
Business response:
Dear Natalia, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.
Frequently asked questions about Extended Stay America Premier Suites - Port Charlotte - I-75
How is Extended Stay America Premier Suites - Port Charlotte - I-75 rated?
Extended Stay America Premier Suites - Port Charlotte - I-75 has a 4 star rating with 1,017 reviews.
When is Extended Stay America Premier Suites - Port Charlotte - I-75 open?
Extended Stay America Premier Suites - Port Charlotte - I-75 is open now. It will close tomorrow at 12:00 a.m.