This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Port Charlotte - I-75
- Hotels
- Port Charlotte, FL
About this business
Location details
24100 Beatrix Blvd., Port Charlotte, FL, 33954, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service It was terrible. To start with I was standing at the entrance for 10 minutes for someone to be able to give us access. My son was asleep and a worker gave us access because she was just getting in. After getting to the lobby we waited 15 more minutes and no one would showed up. I called the reception, called the main customer service number, they called the reception (for which I picked up, it was that bad) they also called the manager and no one responded. Finally the receptionist came from the elevator say... read more
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you and your son will revisit us on your next visit to the area. Sincerely, Hotel Management
I have stayed here before, but I do not know if it was a lack of staff or what, but this time was horrible I cancelled my reservation and went to another hotel. This is the second time my safety was not a priority at this hotel. This is the first time I was placed in a dirty room. Also my A/C did not work.
Business response:
Latasha, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you outlined regarding the air conditioner in your guest room and make sure the problem is resolved immediately. We hope you will return to experience our hotel as we would have liked you to duri... read more
location
Business response:
Sasidharan, thank you for choosing us and being a guest at our hotel. We are sorry to see your overall rating and know that we were unable to provide you with an excellent stay. We regret any inconvenience you experienced while you were here. We hope you will allow us to serve you again whenever you are in our city. Sincerely, Hotel Management
I would never stay at this property ever again! The customer service is absolutely horrible. First room had no electric. Moved to a second room, and guests staying above us were so loud all day and night. Front desk won’t answer the phone from room or cell. Asked for help with noise, and they won’t assist saying they aren’t allowed to go to the rooms. Front desk clerk “Natalie” sits in an office with friends smoking weed so while lobby smells. Had to ring bell continuously and yell for someone to come out of office to assist... read more
Business response:
Thank you for leaving your feedback about your concerns. We apologize for the issue you had in your initial suite and the unsatisfactory service you received from our associates. We also regret reading the comments about one of our associates. We will discuss this with our front office team to enhance our service delivery. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It’s a white cell you notice without a TV TV non working. They replaced the remote but still didn’t work. Told me I could call Velocity, whoever that is.
Business response:
Hunter, thank you for being a guest at our hotel. We apologize our associates were unable to assist you and that you were unable to enjoy watching television. We will share your feedback with our team to be more diligent. We appreciate your business and hope you will consider giving us another try. We are confident you will see a major improvement. Sincerely, Hotel Management
The place is well kept. Clean rooms. Clean hallways.
Business response:
Thank you for being our guest. Although your rating does not reflect your review, we are pleased to know you liked the cleanliness of our property. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Port Charlotte - I-75
How is Extended Stay America Premier Suites - Port Charlotte - I-75 rated?
Extended Stay America Premier Suites - Port Charlotte - I-75 has a 4 star rating with 1,017 reviews.
When is Extended Stay America Premier Suites - Port Charlotte - I-75 open?
Extended Stay America Premier Suites - Port Charlotte - I-75 is open now. It will close tomorrow at 12:00 a.m.