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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could use better signage at the driveway entrance. Clean. Friendly
Business response:
Thank you for your positive review! The hotel is currently attempting to work with the city to get permits so we can hang our new sign.
Not good neighborhood Comfortable enough, clean, lots of homeless. Didn’t feel very safe. Staff friendly.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the concerns you experienced during your stay. Ensuring a safe and comfortable environment for our guests is our top priority. We are taking immediate steps to address the safety issues in the surrounding area and improve the overall guest experience. We appreciate your positive comments about our staff and cleanliness. We hope to provide a better experience for you in the future.Sincerely,Hotel Management
We Booked through Expedia and i had to shorten my stay a month before our stay. The website said we would get a refund on the nights not used. I was supposed to have a refund the day after we checked out on the 7th of July. I still haven't refund the refund. The desk personnel didn't know of the early checkout. It was later confirmed that there was communication but over looked by the front desk. No working television for 2 days.
Business response:
Dear Julianna, Thank you for your feedback. We sincerely apologize for the issues you encountered with your reservation and the lack of communication regarding your early checkout. We also regret the inconvenience caused by the non-functioning television. These experiences do not reflect our standards, and we are addressing these matters with our team to ensure better service in the future. Please reach out to us directly so we can promptly resolve your refund issue. We appreciate your patience and hope you will consider sta... read more
Friendly staff. Very nice room with mini kitchen. Love vinyl
Business response:
Dear Leigh, Thank you for your kind words! We are thrilled to hear you enjoyed your room with the mini kitchen and appreciated the vinyl flooring. Our team at Extended Stay America is delighted to have made your stay pleasant. We look forward to welcoming you back soon.Sincerely,hotel Management
The property was very nice however there is not really a breakfast it was more like a snack bar. I would not count on having breakfast there. The area around the property is a little sketchy but I did not feel like I was unsafe.
Business response:
Thank you for the review. The hotel offers the branded ESA breakfast for people on the go.
Mooi hotel, mindere locatie Heel mooi hotel, schoon en grote kamers, maar helaas geen fijne lokatie. Er zijn veel daklozen in de omgeving. Alles om het hotel heen is dicht daardoor. Er rijdt wel regelmatig politie/beveiliging rond.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are glad you found our hotel clean with spacious rooms. However, we apologize for any discomfort caused by the location. We take the safety and security of our guests seriously, and regular patrols are in place to ensure a safe environment. We understand your concerns about the surrounding area and appreciate your understanding. Your comments are valuable to us as we continue to strive for improvements. We hope you enjoyed your stay and look forward to welcoming you... read more
Nice property, homeless in area is rough can be borderline unsafe but no issues.
Business response:
We thank you for your review. We do have security that patrols the property every 15 mins.
Usa holiday The place has just been refurbished and renamed. Lots of homeless outside carpark area. Not safe to walk around. Looks like they also host subsidized tenants. Its a mix of extened stay and casual. Our room appeared good but no facilites , had to ask for a coffee maker. Breakfast very basic but as advertised. While it was ok i would not stay here again due to high number of homeless who appear to have mental health issues. Also the occupant mix doesnt seem right
Business response:
Dear ROB, We apologize for the discomfort you experienced during your stay. Your safety and satisfaction are our top priorities, and we regret that the external environment and occupant mix affected your perception. While we are glad you found the room satisfactory, we understand the need for readily available facilities and a more reassuring atmosphere. Your feedback will be reviewed with our team to improve our services and address the concerns you raised. Thank you for sharing your experience, and we hope to provide a bet... read more
Business response:
Thank you for your response, We will see you next time!
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 4.3 star rating with 1,394 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.