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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Marcus, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
We enjoyed our stay. Clean, modern and convenient to city.
Business response:
Bridget, thanks for the choosing Extended Stay America. We are delighted to know you liked our well-maintained property and that our location was ideal for your needs. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Kathryn, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Good location and good place Wonderful
Business response:
Andrew, thank you for staying with us and for leaving a review. It is a pleasure to know you liked our courteous service and that our ideal location was the highlight of your stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room had hard dust on different areas. The tv did not work 2 out of 3 nights because of the WiFi signal. The beds shook for minutes at a time (almost like something big was on and not bolted all the way). The continental breakfast included 3 packs of oatmeal (an hour before breakfast was supposed to be over) on one day, and the next day (only 1 hour after breakfast time) they had more packs of oatmeal. I will say, the few different employees in the front were helpful.
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay. Sincerely, Hotel Ma... read more
Grimey Bed was uncomfortable but after arriving around 11pm from a wedding, it was what it was. In the morning preparing for checkout, we started looking for something we misplaced. I was disgusted. Checked under the bed and found items/trash from a previous guest. There were hairs along the edge of the shower and the wall by the nightstand looks like it hasn't been cleaned in years. Staff seemed unphased when I told them upon check out, just gave the business cards for the GM & AGM...
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
I never got to check in! Nobody ever came to the desk to help me!
Business response:
Dear Darlene, We sincerely regret that you were unable to check in due to the front desk being unattended. Providing prompt and reliable service is very important to us, and your experience clearly fell short of that standard. Your feedback will be shared with our team to ensure staffing and responsiveness are improved. We hope to have the opportunity to welcome you properly and provide a smooth, comfortable check-in on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.