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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awkward that you’re being filmed at the front desk like a criminal. Coffee area almost empty. No chairs at table to eat at. Had to ask housekeeping to get someone to check me out, even though it said, “If no one at desk, pick up phone and dial 0. I did 2 times and no one answered.
Business response:
Dear Mary, Thank you for taking the time to share your experience. We truly regret that your visit did not meet your expectations, and we apologize for the discomfort and frustration this has caused. The concerns you raised, including the difficulty you experienced during departure, have been shared with the appropriate team for prompt attention. Guest trust and satisfaction are of the utmost importance, and we are committed to making thoughtful improvements. Your feedback enables us to better understand areas where we need ... read more
Dirty bedding upon arrival, floors not cleaned, dust built up everywhere, mold in sink and shower. Door keys had to be replaced 4 times over a 7 day stay and Never worked correctly. Hair dryer and outlet in bathroom were broke. They said breakfast included. Breakfast was a mini muffin or a bag of instant oatmeal, and coffee, nothing else. Staff was mostly nice. Asked to switch rooms and was told no. No effort was made.
Business response:
Dear Johnathan, We apologize that your room arrived with unclean bedding, dusty floors, and mold in the sink and shower. Having to replace your key cards four times and discovering a broken hair dryer and outlet is unacceptable, and our maintenance team is addressing these failures immediately. We regret that our grab‑and‑go breakfast did not meet expectations and that your request to switch rooms was denied without further assistance. Providing a comfortable, hygienic stay is our priority, and we fell short. Your comments a... read more
This hotel is said to clean the room only once a week. So the floor of the room is a bit messy. Maybe because it's next to the hospital, there seem to be a lot of long-term guests, and overall, I don't recommend choosing this hotel for a family trip.
Business response:
Dear Keunbaik, Thank you for your feedback and for staying with us. We are sorry that your stay did not meet your expectations, and we understand how the conditions you described affected your comfort. Our housekeeping schedule is designed to support extended stays; however, we recognize that it may not suit the preferences of every guest, including those traveling with family. We appreciate your comments about the overall environment, and they will be taken into consideration as we work to serve a diverse range of visitors ... read more
Upon entrance this hotel, there were people in their car blasting music, and smelled like marijuana. I moved my rental car to a well lit area of the parking lot, because my first impression of the surrounding were horrible. The check in process was fast and friendly. Once I checked into the room, I noticed my tv did not work and the screen was completely blue. When I went to the front desk, I advised there was a maintenance ticket being submitted, and alot of tvs were like that in many rooms is what she said. I asked to be c... read more
Business response:
Dear Melissa, We sincerely apologize for the discomfort you encountered during your visit and understand how unsettling those first impressions and in-room concerns must have been, particularly while traveling from out of state. While some factors are beyond our immediate control, please know that we take your feedback seriously and are actively working with our team to improve in these areas. We also regret the issue with the television and the limited availability of alternatives. Your comments have been shared internally ... read more
Ceiling was falling in the bedroom. Price was way to high for the shape of this motel
Business response:
Dear John, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your accommodation and understand how disheartening this must have been, especially given the cost of your stay. Our goal is to provide an environment that balances both comfort and value, and we regret falling short in this instance. Your feedback has been shared with the relevant team members to ensure these matters are addressed promptly. We appreciate your input and hope you will consider giving us another oppor... read more
Very nasty
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations and deeply regret any inconvenience you experienced, especially regarding the upkeep of our property, which is of utmost importance to us. We value your feedback and are addressing this with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can provide you with the flawless stay you deserve! Sincer... read more
Good - valie, Spacious clean room. Good bed. Easy check in, plenty of parking. Bad - “Free breakfast”an absolute afterthought and a joke. An insult really
Business response:
Dear Guest, We’re pleased you enjoyed the spacious room and effortless check-in at Extended Stay America. We appreciate your honest feedback regarding the breakfast and understand your disappointment. Please know we constantly seek ways to improve our guests’ experience and will consider your comments. Thank you for choosing to stay with us, and we look forward to welcoming you back for an even better visit. Sincerely, Hotel Management
Bathroom was dirty and shower not.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.