Extended Stay America Premier Suites - Providence - East Providence

Business response:

Dear Guest, Thank you for bringing your concerns to our attention. We are sorry that ongoing disturbances and unexpected noise disrupted your visit. We understand how unsettling this must have been, especially when traveling with a child. Please know that this is not the peaceful and restful environment we strive to provide. We are reviewing the matter with our team to improve responsiveness and ensure greater comfort for our guests. We appreciate your feedback and hope for the opportunity to offer a more pleasant experience... read more

Business response:

Dear Joshua,Thank you for your feedback. We are deeply concerned by your comment and want to ensure your well-being and safety are prioritized above all. If you are in distress or need immediate support, please reach out to a mental health professional or contact local emergency services. Your experience matters, and we genuinely hope you are safe and supported during this time.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your concerns. The comfort and security of our guests are our top priorities, and we regret that you did not feel at ease during your stay. We take such matters seriously and will review your feedback with our team to ensure a more secure environment. Your input is genuinely appreciated, and we hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. Guest comfort and safety are always a priority, and any unusual activity is taken seriously. If anything during your stay feels concerning, we encourage you to report it to the front desk team so it can be promptly addressed. Your feedback is appreciated, and we hope to provide a more relaxing visit in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely regret that your visit did not meet expectations and apologize for the concerns you encountered. Ensuring a safe and welcoming environment for all guests is a priority, and we take your feedback seriously. It is disappointing that fresh essentials were unavailable when requested, and we understand the frustration this caused during an important trip with your daughter. Your comments will be shared with our team as we work to improve our services. We appreciate you bringing this to our attention and h... read more

Business response:

Dear Juan, We appreciate you choosing us and sharing your feedback. It is disheartening to see that our complimentary grab-and-go breakfast did not meet your expectations. When we receive such comments, they are always shared with the appropriate leaders to help them decide on future enhancements. We will also address your concern about the room's condition with our maintenance team to ensure our suites always align with the highest standards of comfort our guests deserve. We hope to welcome you back and offer a better exper... read more

Business response:

Dear Sükür, Thank you for your thoughtful feedback. We regret that the bed's comfort and our service delivery did not align with our typical standards. Further, we are sorry if our complimentary grab-and-go breakfast selection fell short of your expectations. Your concerns will be addressed with our team to ensure improvements in these areas. We appreciate your input as it helps us enhance our services for future guests. We hope you will accept our sincere apologies and consider giving us another opportunity in the future. W... read more

Business response:

Dear Vince, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to gi... read more

Business response:

Dear Sean, Thank you for being our guest. We appreciate your suggestion regarding breakfast and are always looking for ways to enhance our offerings. We strive to provide a satisfying experience for all guests, and your comments will help us improve. We look forward to welcoming you back to Extended Stay America for another enjoyable stay!Sincerely,Hotel Management