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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best experience; hotel room was visibly dirty yet, they leave an envelope soliciting a tip. You have to pay for wifi and our tv was blue. The air conditioner smelled like the filter hadn’t been cleaned in years. They don’t even offer the basic amenities like soap, shampoo, and/or conditioner. The price was cheap compared to other hotels in the area and I can see why! Splurge to be closer to the downtown area, it’s worth it.
There was a really bad smell coming from the rooms maybe the AC? It smelt like musky pee. There was no soap, just conditioner. Will not be staying here again
There was a piece of soap in the bathroom but nothing else. The free breakfast was a joke - nothing much available and by 7:55 AM they ran out of coffee!!
The front desk clerk kept me waiting to check in so she could finish the laundry. She asked me to sign on the tablet, but refused to display the document, only summarizing it verbally. When we finally entered the room, it was dirty, had a strong food smell, and the furniture looked old. We stayed just five minutes—long enough to find another hotel for the night.
This was horrible
Hotel was overbooked. We showed up, they charged my card and then proceeded to tell us our room wasn’t available and try to put my party of 3 people in a double room.
Cheiro de cigarro Quarto com cheiro forte de cigarro. Janela não abre. Falei na recepção do cheiro, falaram que hotel lotado (não me parece...), que nao tinham outro quarto e p/ procurar a gerência "no dia seguinte" (só tenho 1 diária, felizmente)
Business response:
Dear Luiz, Thank you for your feedback. We're truly sorry for the discomfort caused by the odor in your room and the lack of resolution during your stay. We understand the importance of a clean, fresh environment, and we regret that we fell short. Your comments have been shared with our housekeeping team to ensure better handling of such concerns moving forward. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserv... read more
Expedia showed free breakfast but it was just coffee and muffins!
Business response:
Dear Durga, Thank you for staying with us and for taking the time to share your comments. We regret any confusion regarding our complimentary grab-and-go breakfast. While the breakfast offering is limited to items like coffee, muffins, and granola bars, it is accurately described on our website. We understand how important a substantial breakfast can be to start the day, and we apologize that this was not what you were expecting. Your feedback is valuable and will be shared with our team as we look for ways to improve. We ho... read more
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.