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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At check in the desk clerk mentioned the one elevator in the new-looking building is broken. I mention that our room is on the third floor and my wife has a sore knee. No rooms are available on lower floors. The stairwell is not air conditioned, has not been swept for days, and someone has been smoking something foul in it. And there are five or six guys drinking beer in the shade of the building about twenty feet from the door to the stairwell. They did not cause us any problem—perhaps they were fellow guests enjoying a few... read more
Business response:
Dear Vincent, Thank you for your recent stay at our hotel. We appreciate your taking the time to post a review, as we genuinely value our guest's comments and opinions. We sincerely apologize for the inconvenience caused during your stay due to the elevator being out of service, and we understand your frustration regarding the various issues you described. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will stay with ... read more
Housekeeping needs to clean the rooms better
Business response:
Dear Staci, Thank you for taking the time to write a review of our hotel. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We know how vital fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Noisy
Business response:
Dear Kevin, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for the noise disturbance which disrupted your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Dirty hotel halls, no decent breakfast, no good service just poor quality for the amount paid
Business response:
Dear Natalia, Thank you for your review of our hotel. We were disappointed that we did not meet your expectations. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. We will certainly share your opinions regarding the price of your visit appropriately. Thank you for sharing your valuable feedback as we continually strive to improve our guest experience. Sincerely,Hotel Manag... read more
There was no drinking water available- no pitchers of water or water fountain in the lobby, no bottles of water in the room, at the front desk or in the vending machines. I had to leave to get water to take medication.
Business response:
Dear Guest, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your visit. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
One and done Have never stayed in that hotel chain and that is what I call a one and done. It is the only hotel I have ever stayed in that has no hair dryer no hair conditioner no iron and no coffee pot. They call it extended stay it has a full kitchen but nothing to cook or eat with. It was clean and the staff was friendly but I have to laugh at what they called breakfast. Instant oatmeal and breakfast bars. If you like minimalism this place is for you!
Business response:
Dear Guest, Thank you for being our valued guest and posting your remarks online. We were happy to read that you enjoyed your stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Also, we are disappointed about your concerns with the breakfast; we will share your feedback with the appropriate t... read more
Dirty halls and stairwell Garbage by elevator
Business response:
Dear Joseph, Thank you for staying with us and sharing your review. Our goal is to provide an exceptional experience for our guests, so we apologize for falling short during your visit. We work hard to give our guests a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your outlined problems to ensure we are well-poised to serve you better during your next stay. We are confident you will enjoy a better stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,537 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.