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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking was so k. Breakfast was well below par.
Staff at checkout was very rude. Very noisy rooms. Hair in bathroom but apparently a cleaning inspection is done. Overall not a good stay. Will not be back nor recommend to travel nurses.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely regret that your visit did not meet expectations and apologize for the lapses in courtesy and comfort you encountered. Your feedback is important and has been shared with our team to ensure proper attention and improvement. We truly appreciate your honesty and hope you will consider giving us another opportunity to provide a more pleasant and seamless stay in the future. Sincerely, Hotel Management
I made the reservation on Expedia that night as we were flying through Chicago. I tried to call to let the hotel know we would be late but no one answered so I sent a message through Expedia. When we arrived at 1:45 am the desk clerk said she couldn’t check us in because her computer system was backing up and it would take about 1/2 hour. She had not gotten my message. So we waited in the lobby and when it was done she checked us in. When we got to the room at about 2:30 it had not been cleaned. The bedding was stripped and ... read more
Business response:
Dear Sarinne, We are truly sorry to hear about your recent experience and sincerely apologize for the frustration and inconvenience you encountered during your stay. Our goal is always to provide a welcoming and comfortable environment, and we deeply regret that it fell short of your expectations. Your feedback regarding the check-in process, cleanliness, and interactions with our team is taken very seriously, and we will be addressing these concerns with our staff to ensure improvements are made. We hope to have another opp... read more
Friendly staff but the room was not cleaned appropriately. Appliances were somewhat problematic.
The room was average for the price. But regardless of the price should come more attention to detail as they state on their sticker of cleaniness. Room was a bit dusty as I found a large spider. There is no room service than came to my room to clean. Better breakfast as others provide little more breakfast. Here is only snacks. My main thing was room service , I never seen anyone cleaning any room.
Business response:
Dear Adrian, Thank you for sharing your detailed impressions with us. We are truly sorry to hear that your stay did not meet the comfort and quality we aim to provide, particularly in terms of upkeep and housekeeping support. While our service model may differ from traditional hotels, your feedback highlights areas where we can do better, and we take that seriously. We appreciate your candid comments and hope you will allow us the opportunity to provide a more satisfying experience on a future visit. Sincerely, Hotel Managem... read more
The front desk experience was okay. There wasn’t anyone available when I entered, but someone came shortly. The room itself was not sufficient. I noticed several things that indicated the room had not been thoroughly or properly cleaned. There was hair on the towels and the floor in the bathroom. The face towels also had small red stains which kind of resembled blood. There were dried spots of liquid on the floor near the bed, plus the top cover of the bed had old stains. You could already tell the hotel is a little dated, b... read more
Business response:
Dear Zaneqwah, Thank you for sharing your experience with us. While we are glad that your checkout was handled professionally, we sincerely apologize for the condition of your room and any discomfort it caused. Your feedback is very important, and we take it seriously as we work to improve cleanliness and overall quality. We hope to welcome you back in the future and provide a stay that better reflects the standard of comfort and care we aim to offer. Sincerely, Hotel Management
bathroom sink water wouldnt drain due to the sink being dirty, shower curtain was dirty, sheets had makeup and hair. It was disgusting.
Business response:
Dear Elizabeth, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your accommodations and the frustration it caused during your stay. This does not reflect the level of cleanliness or care we strive to provide. Your comments are being reviewed with our team to ensure that higher standards are upheld. We value your feedback and hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.