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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was extremely rude. We had planned to book an extra night, but were told the place had just filled to capacity for that night. Have no problem with that; it was on us to have booked earlier. Initially, they were very nice and said to take an extra hour checking out. That was much appreciated because we needed to rush over to the doctor for daily, life-saving medical treatment. But 15 minutes later they gave us 5 minutes to pack up and leave because the new guests wanted to check-in early ....3 hours early!!! So they gl... read more
Business response:
Dear Diana, Thank you for your review and for staying at our hotel. We certainly apologize for the issues you encountered here. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing these valuable comments with us; we look forward to hearing from you. Sincerely,Hotel Management
衛生面が悪いといけば悪い。 ６泊したが一度も部屋の掃除に来なかった。タオルは自身でフロントまで持込交換。ただ、そのタオルはあまり奇麗とはいえず髪の毛だらけ。毎日交換しましたが髪の毛だらけ。朝食は安定的な種類は望めず期待もしないほうがいい。今回の滞在中でとにかく髪の毛だらけのタオルが一番印象強かったです。
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for the challenges you encountered during your stay, particularly with housekeeping and towel quality. Our housekeeping policy for extended stays includes limited in-room cleaning, but we regret that this was not communicated clearly. Your concerns about towel cleanliness and breakfast variety are noted, and we will address these issues with our team to ensure improvements. We appreciate your feedback and hope to serve you better in the future. Sincerely... read more
Property was run down, lobby had cardboard boxes and missing ceiling tiles with wires hanging down. Depressing vibe. Unhappy with Expedia not refunding my second day when I had to check out earlier than expected. Seems just greedy as that room could have been given to someone else.
Business response:
Dear Christine, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the condition of our property and any inconvenience caused by the lobby's appearance. Your comments help us identify areas for improvement, and we are addressing these issues to enhance the guest experience. Unfortunately, changes to reservations made through third-party platforms like Expedia must be managed directly with them, but we regret any frustration this caused. We hope to welcome you back for a better experien... read more
20 minutes for someone to meet us at the desk for checkin
Business response:
Dear Frederick, Thank you for your feedback. We sincerely apologize for the delay you experienced during check-in. We understand how frustrating it can be to wait, especially after a long journey. This is not the level of service we aim to provide, and we are addressing this issue with our front desk team to ensure a more efficient check-in process in the future. We truly appreciate your patience and hope to provide you with a smoother experience on your next visit. Sincerely,Hotel Management
Not a real hotel at all. It's a long-term stay, a temporary transient housing; noisy fridge, no coffee maker, uncomfortable bed, no room service, no safety box in the room, cheap furniture, cheap bedding and towels, poor condition,...
Business response:
Dear Sassan, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Our extended-stay model is designed for longer-term accommodations with essentials for a home-like experience, but we understand it may not suit every traveler's needs. We apologize if any of our amenities or room features were unsatisfactory, and we’re continuously working on improvements to enhance guest comfort. Your comments are valuable to us, and we’d love to welcome you back to try us again.Sincerely,Hotel Mana... read more
No cleaning of rooms if you are taking a room for a week. It seems ridiculous.
Business response:
Dear Ajesh, Thank you for your feedback. We understand that weekly cleaning may not meet everyone’s expectations, and we apologize if this was an inconvenience during your stay. Our extended-stay model offers weekly housekeeping to provide privacy and maintain affordability, but additional cleaning services are always available upon request. We appreciate your input as it helps us improve our services to better meet guest needs. We hope to welcome you back in the future for a more satisfying experience.Sincerely,Hotel Manage... read more
Cleanliness needs to be improved. Staff reminded us to leave by 11 at 6am. Don't feel very welcome here. Room cards need to be activated every single day. They said that they have breakfast, but don't get your hopes up. We have to leave early in the morning every day to grab breakfast somewhere else. Other than these, other things are okay.
Business response:
Dear Vivien, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.