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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was ok but staff was unprofessional.
Business response:
Dear Rajni, We sincerely apologize for any unprofessional behavior you experienced from our staff. Providing respectful, courteous service is a priority, and your comments are being addressed directly with our team to ensure all guests are treated with the highest level of professionalism moving forward. We truly value your input as it helps us grow and improve. Thank you for choosing to stay with us, and we hope to provide a better experience in the future. Sincerely, Hotel Management
Like- cleanliness, size, amenities in room- refrigerator, microwave, pressing iron etc. very Not like- utensils not in room and need to be requested. Places extra burden on guest when need is acute and thus non useful. Coffee options or bedside water which I would think are minimums. I may be wrong if these issues go against the underlying business model of the business.
Business response:
Dear Guest, Thank you for your feedback and for sharing your thoughts with us! We’re glad to hear you appreciated the cleanliness, room size, and amenities. We understand your concerns about the lack of utensils and the need to request them, and we apologize for any inconvenience this caused. Your comments about the coffee options and bedside water are appreciated, and we will definitely take them into consideration as we work to improve our guest experience. We value your input and hope to have the opportunity to welcome yo... read more
Need to train the checkout guy Check in the afternoon was amazing the lady was friendly happy and delightful she was amesome check out not great guy was rude you could tell he doesn't like his job
Not a place i would stay again
Business response:
Dear Guest, We're sorry to hear that your stay did not meet your expectations. Providing a comfortable and pleasant experience is very important to us, and we regret that we fell short during your visit. Your feedback is valuable and will be shared with our team so we can continue to improve. We hope you'll consider giving us another opportunity in the future to provide the quality stay you deserve.Sincerely,Hotel Management
Listed as full kitchen, in reality not. Overall may not be that bad, but main disappointment is that the description is somewhat misleading. Basically you will see the ad with "kitchen and kitchenware". But when you come you will be informed that it only for guests that stay for more than a week. And you have nothing, not even simple paper cup to heat a water in microwave and cheapest plastic utensils. Simply nothing. Nothing from what you'd get even in cheapest motel which does advertise itself like one that have a kitchen.... read more
Business response:
Dear Guest, We apologize for any confusion regarding our kitchen and kitchenware availability. While all rooms include kitchenettes, the kitchenware kit is available upon request at the front desk, regardless of the length of stay. We're sorry this wasn’t clearly communicated at check-in and will ensure better clarity moving forward. We appreciate your comments as they help us improve the guest experience. We hope to provide you with a more seamless stay next time. Sincerely,Hotel Management
It was late and i was tired, had to wait 21/2 hrs to check in. So i asked if i could be compensated for the wait tine, they Had to wait 2 1/2 hrs to check in
Business response:
Dear Guest, We sincerely apologize for the extended wait during check-in and understand how frustrating it must have been after a long day. Our goal is to provide a smooth and efficient check-in experience, and we will address this delay with our team to prevent future occurrences. We truly appreciate your patience and understanding, and we’re sorry we didn’t meet your expectations this time. We hope to welcome you back with a better experience in the future!Sincerely,Hotel Management
Older property, so just things that come with that. Like smells, old caulking around the shower.
I book this room with the other one, 0 star review due to the reason I already posted on the last one
Business response:
Dear Guest, We’re sorry to hear your experience with both bookings did not meet expectations and understand your frustration. Your concerns, as mentioned in your earlier review, are being taken seriously and shared with the appropriate teams to ensure improvements are made. We truly regret the inconvenience you faced during your stay. Your experience matters to us, and we appreciate your honesty. We hope to have the opportunity to improve your impression in the future. Sincerely,Hotel Management
This morning I had a very unpleasant experience. At 9 AM, someone from the hotel staff came into my room without proper notice and started asking whether I was going to extend my stay or check out. Why is your staff doing this? This is completely unacceptable. My checkout time was at 11 AM, and I was planning to sleep until around 10:30. Instead, I was woken up and disturbed way earlier than necessary. I’m very disappointed with this level of service. Guests deserve privacy and peace until checkout time. Would not recommend.
Business response:
Dear Guest, Thank you for bringing this to our attention. We are truly sorry your morning was disrupted in such an unexpected and intrusive way. While our team aims to be thorough in managing departures, your privacy and rest should never be compromised before the designated checkout time. We understand how disappointing this must have been and regret the impact it had on your stay. Please know we are addressing this with our team to ensure better communication and respect for guest space. We hope you will consider giving us... read more
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.