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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Customer Service Ever. The first night, there wasn't enough parking because half the parking lot was blocked off for painting. When we asked where we were supposed to park, the employee directed us to places that were not legal spots and were dangerously blocking the driveway, or that we could park at the Hilton a mile away. Luckily, a service van pulled out so we got a spot. There were no coffee makers, utensils or plates in the kitchen. There was no caffeine-free options at breakfast. When I asked about that the mana... read more
Business response:
Dear Michael, Thank you for sharing your detailed feedback. We sincerely apologize for the multiple inconveniences you experienced, including parking challenges, limited kitchen amenities, and breakfast options. We understand how frustrating this must have been, and we regret that your stay did not meet expectations. While certain policies, such as limited housekeeping for shorter stays, are standard, your observations highlight areas where we can improve communication and guest support. Please be assured that your comments ... read more
Staff is very nice and friendly , city centre just about 25 minutes away by foot but this hotel is beside a busy highway it is very...... noisy at night .
Breakfast (Grap and Go) is supposed to be served between 6.30-9.30. However, there was nothing left when i got there at 9.10. When asked the front desk and was told it's closed.
The receptionist was the rudest lady I’ve ever met. I ended up walking out. She was trying to tell me my credit card isn’t a credit card and they can’t check me in. Then just started ignoring me. I literally was at the extended stay in Kent last night and had NO problem checking in. That lady needs to be fired. I’ve informed my company and we will no longer be doing business with your company.
The shower and sink in the room did not have any running hot water. When I said something to front desk they filled in a form for maintenance but were u helpful in finding a way for me to have a hot shower.
Very, very simple snack for "blackfast". No bath towels，no conditioner，one lady staff showing long face when being asked for more hot water and coffee.
Room was not how the right one
Dirty!!! Dont recommend Ceiling in the bathroom had water damage- almost looked like mold spots. The floors were so dirty after we showered floors were went I used the bathroom mat to clean up and the floor mat was black after that's how bad the floors were.
Breakfast is nit satisfied
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.