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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room supposed to be available since on friday at 3pm, but we get there Saturday arround 2 am and we were told to wait about 15 to 45 minutes to get in the room. Unbelievable
Business response:
Dear Guest, We sincerely apologize for the delay in getting you into your room upon arrival. We understand how frustrating it must have been, especially after a late-night check-in. Our goal is to ensure a smooth experience for all guests, and we regret that we fell short in this instance. Your comments will be shared with our team to improve service efficiency. We appreciate your patience and hope to welcome you back for a better stay. Sincerely, Hotel Management
Everything was terrible. Amenities- only ONE tiny shampoo/rinse for 3 people, which is unbelievable. Even though it is supposed to be a "suite" type of hotel, there's no utensils, plates, cups, cookware at all in the room. The bocher is saying "if you need them, we will deliver to your room." But they never deliver them to you. We had to go downstairs and get them by ourselves. Also, the cups they provided for us were disposable plastic cups, not the descent cups you would normally use for drinking. Hotel stuff were extremel... read more
Business response:
Dear Guest, We regret that your stay did not meet expectations. Our goal is to provide a comfortable experience, and we apologize for any inconvenience regarding amenities and service. Kitchenware is available upon request to maintain hygiene standards, and we’ll review delivery procedures to improve efficiency. We also appreciate your comments on staff interactions and will address them internally. We value your input and hope to provide you with a much better experience in the future. Sincerely, Hotel Management
Me cancelaron que por qué no tenía tarjeta crédito ella me canceló la reservación h ustedes me la cobraron ellos me cancelaron
Business response:
Dear Angela,Thank you for sharing your feedback. We regret any confusion regarding your reservation. For assistance with billing or reservation concerns, we recommend reaching out directly to the third-party booking platform Expedia. Your experience is important to us, and we hope the matter is resolved quickly. We would welcome the opportunity to host you in the future and restore your confidence in our service.Sincerely,Hotel Management
It was extremely cold, and was fully under renovation
Business response:
Dear Chloe, We apologize for the discomfort caused by the cold temperatures during your stay and for the inconvenience of renovations. We are working hard to improve our facilities and make sure that our guests have a more comfortable experience in the future. Your patience and understanding are greatly appreciated. We truly hope to provide a better stay next time and that you’ll give us another chance to serve you. We look forward to welcoming you back.Sincerely,Hotel Management
Not very good. Bad breakfast, noisy fridge, they don’t clean the rooms and no room service
Business response:
Dear Marcus, We apologize for the issues you experienced with our breakfast, noisy fridge, and housekeeping services. As an extended stay hotel, our housekeeping operates on a scheduled basis, but we’re always happy to assist with additional services upon request. Your comments about the fridge and breakfast will be shared with our team for improvement. We appreciate your input and hope to provide you with a better experience in the future. We look forward to welcoming you back. Sincerely,Hotel Management
The General Manager, Renee, was scolding an associate as i waited at the front desk for customer service. I then asked the General Manager Renee refused to help me or allow her staff to assist me with loading my transport chair into my vehicle.
Business response:
Dear BOBBIE, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The staff was horrible. The manager was incredibly rude and made sure to let me kniw she was the manager in our 30 second meeting. The women after was equally as rude and refused to allow me there ee i did not ha e a "credit card ". Funny because i went to teo other extended stays same city and they said nothing
Business response:
Dear Samantha, Thank you for your feedback. We sincerely apologize for the experience you had with our staff. We strive to provide a welcoming and respectful environment, and it's concerning to hear that your interactions were not in line with our standards. Your concerns will be addressed with our team to ensure better service in the future. We appreciate your input and hope you'll give us another opportunity to provide a more positive experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.