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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible front desk service and reservation system I paid my reservation in advance to avoid any issues, arrived at the hotel for a late check-in and there was nobody at the front desk. I used the phone they have at the entrance to call the reservations department and some sarcastic and very dislikable person answered the phone saying the hotel was all booked. Had to look for a new hotel at 4am in the morning. Terrible service, terrible people.
Business response:
Sebastian, thank you for sharing your concern. We are sorry for the inconvenience you had upon arrival and apologize for the behavior of one of our associates who answeres the call. We will utilize your comment to improve our service. Moreover, we are also sorry for being unable to accommodate you. We are truly grateful for your patience and hope you will allow us to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
cancel without notice I got there and they told me it was cancel. I was really tired from work and very disappointed because I am a nurse and all I wanted was a room to just lay back and enjoy the night at peace
Business response:
Jorge, thank you for your review. We are sorry we were unable to accommodate you and regret the inconvenience it caused. We are reviewing this from our end to see what went wrong and to ensure we handle such situations better going forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Business response:
Janice, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
You're not greeted when you walk in. Another guest told me that I had to yell to the back and I did, 3 times. I guess she's sleeping back there. Hotel is brand new so all facilities, hallways, etc are very clean. Gym? Uh, no. It's a treadmill and a stepper in a broom closet. Breakfast? Uh, no. Literally a vouple muffins and a couple granola bsrs next to a coffee pot. Combine all this with paper thin floors with faux wood laminate (no cushion) and an inconsiderate dolt above us in 425 and it all combined for a terrible experi... read more
Business response:
We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We regret the disappointment you had with our grab-and-go breakfast and fitness facilities. We value your additional feedback and hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
they have the worst policy. worst customer service. definitely a no
Business response:
Mahmoud, thank you for being our guest. We regret your disappointment with our hotel policy and are sorry for the service issues you experienced during your stay. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.