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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was not working, had to use stairs. Booked a king and they gave me a double bed cause they over booked.
Business response:
Dear Luis,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the elevator and the room assignment. It is unacceptable for our guests to face such difficulties, and we understand how frustrating it must have been not to receive the accommodations you booked. We will investigate this matter further to prevent it from happening. Your experience is important to us, and we appreciate your understanding as we work to improve our services. We hope you will consider giving us another oppor... read more
Broken elevator, clogged sink, clogged shower among other things. Desk clerk was friendly and quick to check in and out. Last minute booking
Business response:
Dear Lori,Thank you for sharing your experience. We apologize for the maintenance issues you encountered, including the broken elevator and clogged fixtures. Your comfort is important, and it is disappointing to hear that these concerns affected your stay. We appreciate your kind words about our desk clerk and will ensure that your feedback regarding the facilities is addressed promptly. Thank you for bringing these matters to our attention, and we hope you will consider staying with us again for a more pleasant experience i... read more
Arrived to find that the only elevator in the building did not work. Our room was scheduled to be on the 4th floor! No warning about this! We later learned that the elevator has been inoperable for months! The area beneath the raised bed was filthy! Breakfast food selections have been cheapened greatly since our last stay. We are in our 70’s. The staff was able to switch our room to the first floor. No luggage carts! This location is now well below acceptable.
Business response:
Dear Stephen, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
BE AWARE! Elevator has been down for 4 weeks and it’s still down as of today September 1st. Very inconvenient to go up and down the stairs with luggage or to receive a food delivery. Expedia or the hotel did not notified the issue before arrival and I had no choice other than stay due to my time of arrival. Room are spacious but noticed towels did not look clean at all I found stains on more than 1 which we decided to go to Walmart to buy some towels because we didn’t want to use the ones at the hotel, found a piece of used ... read more
Business response:
Dear Wendy, Thank you for being so specific in your evaluation of our hotel. We are pleased you enjoyed our location close to the Walmart, Cracker Barrel, gas station, and movie theater. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We also want to apologize for the difficulties you had with the elevator, and we are very sorry for the temporary inconvenience. We're committed to addressing these concerns and ensuring that... read more
I wanted to like this place but the elevator was not working for the 4 days we were there, for me this is an emergency situation but it was never a concern for them I guess. The trash was overflowing and as soon as I went to the room there were 2 roaches in the kitchen. Also, the toilet had disgusting stains. The staff was friendly at least but I would not recommend this place.
Business response:
Dear Tatiana,Thank you for sharing your experience. We sincerely apologize for the issues you encountered, including the non-functioning elevator, overflowing trash, and cleanliness concerns. We understand these problems significantly impacted your stay and deeply apologize for the inconvenience. Please be assured that your feedback has been shared with our team, and we are taking immediate steps to address these issues. We appreciate your kind words about our staff and hope you might consider giving us another chance to pro... read more
Elevators not working and was charged an extra fee for staying on the 1st floor. When I got to the room the toilet was leaking and water throughout bathroom floor. Went to call the FD and the phone did not work. Walked to the FD and was told there was no maintenance on staff until morning and that it cold not be fixed until then. I was given a towel to place on the floor to absorb the water until the maintenance could fix the issue the next day. When I checked out the manager apilogized for the issues and left it at that.
Business response:
Dear Moses, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management
Elevator was out of service and on my last night the hotel ended up having no hot water due to running out of gas.
Business response:
Dear Jose E., We apologize for the inconvenience you experienced with the elevator and the lack of hot water during your stay. These issues are not reflective of our usual standards. We understand how frustrating this must have been and are taking steps to address these concerns to prevent future occurrences. We appreciate your feedback and hope you will consider staying with us again for a more pleasant experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.