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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bed sheets are horrible smelling remote control not provide until asked and it's not working.
Business response:
Dear Hau, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and maintenance issues you experienced do not represent our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely... read more
The staff wasnt friendly, and the elevator was broke the entire time we were there. The room was mostly clean, but could have been cleaner, bed was not comfortable. We will never stay there again.
Business response:
Dear Kelly, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were with the uncomfortable bed. In response to your feedback, we will instruct our housekeeping and maintenance team to review the areas and re-work for further improvement. We would have been happy to correct the problem before your departure, and considering our friendly staff, we hope you will give us another chance to provide you with the exceptional stay you deserve. Th... read more
I paid extra for king bed and when I arrived they did not have a king only queen. Lady was so rude about it and said she wasn’t charging me more however she didn’t understand that I did pay more.
Business response:
Dear Colleen, We are sorry for your experience. Unfortunately, the room you requested was not available at the time of your arrival. Also, we understand your frustrations and the inconvenience this might have caused you. Also, our front desk team is available to help you to improve your stay, but this was not your case. We will discuss and address this with our staff and ensure this is never repeated. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Si... read more
The breakfast bar was more like a snack bar and there was never coffee available in the lobby.
Business response:
Dear Bill, Thank you for taking time out of your day to post a review. We are sorry that we did not meet your expectations regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management
We asked for specifics since we’re disabled and weren’t given the room area needed
Business response:
Dear victoria, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Ma... read more
Mala experiencia No se tenían la reservación cuando llegamos al hotel y tuvimos que esperar una hora .por la solución que al final nos dieron una habitación diferente a la reservada
Business response:
Dear CARMEN, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
I got at 12:20 with my kid after being driving for 4 hours and was told there was no room available , as easy like that
Business response:
Dear Keiler, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.S... read more
We made a reservation that was canceled by them and yet we were still charged for a room.
Business response:
Dear Matt, we apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments are passed on to the appropriate team members, and we are very grateful for your patience. Please feel free to reach out to our front desk for assistance and allow us another opportunity to show you the hospitality you should have received on this occasion. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.