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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After a long day of traveling and needing a shower (which was less than ideal little curly hairs in shower pan ) then two little yappy dogs fighting a couple times over the night plus another dog barking (all were in rooms at hotel) so i left at about 4:30 am i get traveling with your pets but maybe they should be in one area of property.I doubt I’ll be back
Business response:
Dear David, We apologize for the inconveniences you experienced during your stay, including the cleanliness issues and noise from other guests pets. Your comments are important to us, and we will review our pet policy and housekeeping procedures to ensure a better experience for future guests. We understand your concerns and appreciate you sharing them with us. We hope to have the opportunity to provide a more pleasant stay in the future. Sincerely,Hotel Management
Noisy and door is super bad at the exp
Business response:
Dear Charles, We apologize for the noise and the issues you experienced with the door during your stay. We understand how important a peaceful environment is and are addressing these concerns with our team to ensure improvements are made. Your comfort is a priority, and we appreciate you bringing this to our attention. We hope you’ll give us another chance to provide a better experience. Sincerely,Hotel Management
Although the front desk staff was very friendly and professional, the facility itself was not very clean. The shower had hair on the shower curtains. The were other guests hanging in hallways and sitting on floors. Felt very unsafe. The frost desk stated that they're would be breakfast but nothing was offered other than coffee and vending machines. The heating system was not functioning. This is a non smoking facility however, smelled like cigarettes in elevator.
Business response:
Dear Eva, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We appreciate your kind words about our hospitality. We hope to have another chance to show you the authentic, w... read more
On New Year's Eve 2024 I reserved And paid for a room at this hotel. When I went to Check-in they refused me service even thou i had already reserved and paid for a room online. So I asked them for a refund so that I can go to a different hotel and they refused to refund me my money. I told them I had nowhere else to go and no money seeing as how they wouldn't give me a refund and i would be out on the street. I did not have a vehicle either so i couldn't go anywhere. The only thing they told me was that's not our problem ov... read more
Business response:
Dear Susan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Nearly empty room. Everything must be requested (dishes, cups, etc). Breakfast area had nothing left before it was supposed to be over.
Business response:
Dear Sofia, We apologize for the inconvenience you experienced during your stay. We understand the importance of having necessary amenities readily available, and we are working to ensure that all items are promptly provided upon request. Additionally, we will review our breakfast service to make sure it is properly stocked throughout the scheduled hours. We value your input and hope to improve your next experience with us. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
Había mucha tierra dentro de la habitación mucho polvo
Business response:
Dear Freimary, We sincerely apologize for the cleanliness issues you encountered in your room, particularly with the dust and dirt. This is not the standard we strive for, and we will address the matter with our housekeeping team to ensure that future guests experience a much cleaner environment. Your feedback is important to us, and we are committed to making improvements. We hope to welcome you back for a much better stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.