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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They made me go up and down the elevator with my two-year-old in the middle of the night because they were too lazy to check the rooms before giving me dirty rooms. They just kept handing me keys for dirty rooms. I move rooms like three times last night, and it was still dirty Bed & shower covered in hair, Counters in kitchen & bathrooom covered in coffee and food stains
Business response:
Dear Elizabeth, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
the front desk was really nice and helpful. need to change rooms due to ac and tv not working.
Business response:
Dear mayra, Thank you for reviewing your stay at our hotel. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We appreciate your positive feedback but would also like to apologize for the maintenance issues you encountered. We hope we resolved everything to your satisfaction, and we are very grateful for your patience and understanding. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Since... read more
Beds were terrible, extremely noisy AC unit, pubic hair left in bathroom, no conditioner for hair, free breakfast consists of oatmeal and coffee. We never complain, but did not get a decent night sleep here. Plenty of other options to pick from within the same rate.
Business response:
Dear Justin, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportuni... read more
Cleaning was very bad , I found food and beer in the refrigerator from days/weeks ago maybe
Business response:
Dear Juan Pablo, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Sad and disgusting As soon as I checked in they wanted me to pay to upgrade my room they said since I wouldn't I would be put on the fourth floor. The elevator is broke. Has Been for weeks the stairs are not cooled. No estimate on repairs employes constantly entering room when I left it and putting shoe prints on the toilet seat. Sheets hadn't been changed or cleaned, they were stained yellow and black.
Business response:
Dear Guest, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate the details you have provided so our team can ensure this was an isolated experience. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.