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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No free breakfast as described- just packs of instant oatmeal and hot water plus some granola bars. Coffee is usually run out and infrequently refilled. People living there smell up halls with cooking. Price is decent for the area.
Business response:
Dear James, We sincerely apologize for the discrepancy between the described breakfast offerings and the actual amenities provided during your stay. Your feedback regarding the limited breakfast options, coffee availability, and disturbances caused by long-term guests is concerning, and we're committed to addressing these issues promptly. Ensuring a pleasant and comfortable experience for all our guests is our top priority, and we regret falling short of your expectations. Your comments are invaluable in helping us improve o... read more
NOT clean….even the sheets!! Yikes!!
Business response:
Dear Guest, We are deeply sorry to learn about your experience and sincerely apologize for any cleanliness issues you encountered during your stay. Ensuring the cleanliness and comfort of our accommodations is paramount, and we regret that we fell short of meeting your expectations. Your feedback is invaluable in helping us address and rectify these concerns promptly. We are taking immediate steps to uphold our standards of cleanliness and provide a more satisfactory experience for all our guests in the future. We appreciate... read more
Disappointing stay Gentlemen at front desk was purposefully unhelpful and rude. Travel in challenging enough without the employees at the hotel you are staying working actively to make it harder. There are plenty of hotels at similar price points available within 1-5 miles of this hotel. Stay at one of those.
Business response:
Dear Chris, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Please return for an exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management
I would only stay there if I had no other alternative.
Business response:
Dear Masaya, We understand your disappointment and genuinely apologize for the less-than-ideal experience you had with us. We strive to make every guest's stay comfortable and enjoyable, and it's disheartening to hear that we fell short of your expectations. We're actively working to address your issues and ensure improvements are made. While we regret that we couldn't meet your needs this time, we hope you'll keep us in mind as an option in the future, should your circumstances require it. We value your feedback and sincere... read more
Flying insects In the room The 1st room was filled with flying insects and when we went to ask the front desk for a new room the attendant did not speak good english and the system was down so we had to wait until the next dat to move to a new room. The daytime attendant made us check out and check back in at 3 due to rooms not being available.
Business response:
Dear Brandon, We are truly sorry to hear about your disappointing experience during your recent stay with us. It is unacceptable that you encountered flying insects in your initial room and experienced difficulty communicating with our staff. We understand the frustration of having to wait until the next day to move to a new room due to system issues. Additionally, we apologize for any inconvenience caused by the room availability situation during your stay. Please know that we take your feedback seriously and are working to... read more
No housekeeping for 14th days
Business response:
Dear Magdy, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Smell of weed on surrounding loud music room next door breakfast just bar of granolas and coffe don’t expect no eggs or nothing.
Business response:
Dear Ivelys, Thank you for taking the time to share about your visit. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.S... read more
On Sunday night I was disturbed by someone who came to my hotel room and banged on it for more than 20 minutes this made me feel uncomfortable and unsafe.
Business response:
Dear Kevin, We sincerely apologize for the disturbance you experienced during your stay. Your safety and comfort are paramount to us, and hearing about this incident is concerning. Our team takes matters like this seriously, and we are actively investigating to ensure the safety and security of all our guests. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to regain your trust and provide you with a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.