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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They blame whe the room smell like dog and cigarettes
Business response:
Dear Jonathan, Thank you for sharing this with us. We apologize for the condition of your room and understand your frustration, especially if the environment was unpleasant. We appreciate you bringing this to our attention and will use your comments to help improve the guest experience. Sincerely Hotel Management
I was originally given a room that was not clean (chips all over the floor, dirty sink, no curtain in shower, no towels). After seeing this, they moved me to a different room, and still had to ask for pillow cases. They didn't have any clean blankets or utensils. Next morning someone opened our door thinking no one was in the room because front desk didn't change my room number from original booking. We left after 1 night (had booked 2. Wont be staying there again :(
Business response:
Dear Bethany, Thank you for sharing your experience. We apologize for the inconvenience you experienced with the room condition and the confusion during your stay. This is not the experience we want for our guests, and your feedback will be used to help improve communication and housekeeping functions. We appreciate you giving us a try and hope for the opportunity to provide a better stay in the future. Sincerely Hotel Management
Terrible room wasnt available and room nasty ..toe nails inthe the floor..room had 4 pillows but only 3 pillow cases..
Business response:
Dear Ladon, Thank you for your valuable feedback. We are dedicated to maintaining the highest standards of comfort and cleanliness for our guests. We sincerely apologize that the condition of your room did not meet your expectations. Your concerns have been communicated to our team for prompt action. We look forward to the opportunity to serve you again in the future, with the goal of providing a more satisfactory experience. Sincerely, Hotel Management
The room we were given had a intense smell of Indian food. We told the front desk and they say nothing they can do. The prior guest was an Indian person and said there were no other rooms available. They left a air freshener can at the front desk and said I could pick it up. The attendant refused to talk to me in person.
Business response:
Dear Eileen, Thank you for sharing your feedback about your recent stay. We appreciate your concerns regarding the room scent, and we understand how this could affect your comfort. Our team strives to provide a pleasant environment for all guests. While we regret that we couldn’t accommodate your request for a different room, we are always looking for ways to improve our services. Your experience is valuable to us, and we will work to enhance our communication and services going forward. Thank you for your understanding, and... read more
Do not go to this Extended Stay Broken cabinets, filthy floors rust, in bathroom Upon check-in, the gentleman, Nate at the front desk was extremely rude Not willing to answer any questions Then after seeing the room and asking for another one, he refused and said that that’s all they have “you can leave”
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the room and the service you received at check-in. It’s disappointing to hear that the conditions and customer service fell short of expectations. Please know your feedback will be reviewed and addressed to improve future stays. We truly value your input and hope to provide a better experience in the future. Sincerely, Hotel Management
The halls smelled awful and the refrigerator in our room was not working and it smelled disgusting. We reserved a king bed and was given a queen that looks like a full. The air was not working and when we called the front desk to advise them of all the issues and ask for a new room, he stated there was no rooms available and he would come check the air. He never came up. This is the worst hotel experience I have ever had. I checked the site and it had rooms available. The man at front desk was not very responsive and seemed ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during your stay. This is not the level of service we aim to provide. Your feedback regarding the condition of the room, maintenance issues, and the lack of responsiveness from the front desk is very concerning and will be addressed directly with our team. We appreciate you bringing these matters to our attention and will work to ensure improvements are made.Sincerely,Hotel Management
Ok
Business response:
Dear Guest, Thank you for providing your feedback. We regret that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.