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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was great at staff are nice. I’ve stayed here plenty of times and have gotten a late check out for 12pm of no charge but this time they charged me? Idk. The kitchen driver barely works and as many times as i’ve stayed here, i’m assuming all the stoves don’t work that well. The room was clean, however, when i arrived there was a bug on the “clean” towels. i couldn’t even make up what type of bug it was because it startled me and i got rid of it quick. A hotel charging nearly $100 a night should be spotless & continue... read more
Business response:
Dear Dhelmaliz, Thank you for your positive rating! We hope you had an enjoyable stay. Your feedback is valuable to us and helps identify areas for improvement in our guest services. We apologize for any inconveniences you experienced during your time with us and will share your valuable input with our team. We look forward to welcoming you back in the future and ensuring you have an even better experience.Sincerely,Hotel Management
I did not like the room. It was dingy peeling paint etc. Because I was there to attend a funeral and was not spending much time in the room I did not ask for a change. I did tell the cleaning lady that I did not need any cleaning all I needed was clean towels. She said she would put them in my room shortly. When I returned from the funeral about 9 PM I had no clean towels. Had to go down to the check in desk where I was told the towels were in the dryer. I waited for the towels and brought them up to my room. When I arrived ... read more
Business response:
Dear Ivis, Thank you for choosing our hotel during your recent visit to the area. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Thank you for bringing this to our attention. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,HotelManagement
WIFI didn't work. Bathroom smelled of smoke, noisy fan. Fixtures and walls looked old and worn. No breakfast as advertised, only coffee. I checked out after one night. Don't stay here!
Business response:
Dear Arch, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you'll consider staying with us again so we can exceed your expectations. Thank you for helping us become better.Sincerely,Hot... read more
Terrible place to live ESA Trrible experience for the first time with this hotel stay I had . I have been customer of ESA for long but this one experience with the gurl at the reception was terrible She didnt even showed any attention while talking and the room she gave us twice was not ready with its house keeping i wouldnt wven rate this hotel as the receptionist was very snippy and we were given smoking room though i booked a non smoking teo rooms
Business response:
Dear Manoj, Thank you for being a loyal guest and for sharing your recent experience with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is essential to us, especially as a valued, loyal guest. Your feedback is vital in helping us identify areas for improvement, and we will address the issues you encountered. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to e... read more
Bad Smell and cleaning was worse.
Business response:
Dear Jyotirmay, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve... read more
The building needs upgrading. There was mold on my mirrors in my room but the tub and bathroom and kitchen were incredibly clean. The carpet needed to be replaced.
Business response:
Dear LaShekia, We're pleased to hear you found the cleanliness of the bathroom and kitchen satisfactory, though we sincerely apologize for the concerns you raised about the room. Your comments have been noted, and we will address them to improve the overall experience. We hope to have the opportunity to welcome you back in the future for a more seamless stay. Safe travels!Sincerely,Hotel Management
The building felt dated and old when you walked in the front door. Then as you evaluated the patrons in the building you immediately felt like you were at the homeless shelter overflow. The heavy air tinged with old cigarette smoke made it feel like a dingy apartment building. Once on the third floor I found that the room 2 doors down had eviction notices taped up. The room itself was so dated in accommodations, it really felt like an efficiency apartment, not anything like a place where a business traveler on a one week tri... read more
Business response:
Dear Glenn, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
Very Dirty
Business response:
DearYatin,Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure each of these is addressed appropriately. Considering this a rare incident, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.