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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WIFI didn't work. Bathroom smelled of smoke, noisy fan. Fixtures and walls looked old and worn. No breakfast as advertised, only coffee. I checked out after one night. Don't stay here!
Business response:
Dear Arch, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you'll consider staying with us again so we can exceed your expectations. Thank you for helping us become better.Sincerely,Hot... read more
Terrible place to live ESA Trrible experience for the first time with this hotel stay I had . I have been customer of ESA for long but this one experience with the gurl at the reception was terrible She didnt even showed any attention while talking and the room she gave us twice was not ready with its house keeping i wouldnt wven rate this hotel as the receptionist was very snippy and we were given smoking room though i booked a non smoking teo rooms
Business response:
Dear Manoj, Thank you for being a loyal guest and for sharing your recent experience with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is essential to us, especially as a valued, loyal guest. Your feedback is vital in helping us identify areas for improvement, and we will address the issues you encountered. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to e... read more
Bad Smell and cleaning was worse.
Business response:
Dear Jyotirmay, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve... read more
The building needs upgrading. There was mold on my mirrors in my room but the tub and bathroom and kitchen were incredibly clean. The carpet needed to be replaced.
Business response:
Dear LaShekia, We're pleased to hear you found the cleanliness of the bathroom and kitchen satisfactory, though we sincerely apologize for the concerns you raised about the room. Your comments have been noted, and we will address them to improve the overall experience. We hope to have the opportunity to welcome you back in the future for a more seamless stay. Safe travels!Sincerely,Hotel Management
The building felt dated and old when you walked in the front door. Then as you evaluated the patrons in the building you immediately felt like you were at the homeless shelter overflow. The heavy air tinged with old cigarette smoke made it feel like a dingy apartment building. Once on the third floor I found that the room 2 doors down had eviction notices taped up. The room itself was so dated in accommodations, it really felt like an efficiency apartment, not anything like a place where a business traveler on a one week tri... read more
Business response:
Dear Glenn, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
Very Dirty
Business response:
DearYatin,Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure each of these is addressed appropriately. Considering this a rare incident, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
The room was not clean good trash was left in the room, tv was not working, my toilet was clogged for 6 hours no came to fix it, no manager onsite neither over the phone that could help me with the situation. I contacted them online via the online contact us.
Business response:
Dear Michelet, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered, including the cleanliness of the room, maintenance concerns, and the lack of timely assistance. This does not reflect the level of service we aim to provide, and your experience is being reviewed with our team to ensure improvements are made. We appreciate your understanding and hope for the opportunity to offer a better experience in the future.Sincerely,Hotel Management
bad
Business response:
Dear Yunkyung, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.