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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Skip It The hotel was an older hotel. Had to wait for desk clerk to check in. No bell to let someone know you’re there. No bathroom to use when you get there. Have to use your room. They allow dogs which is why we booked there. Couldn’t find much grass for dogs to go. There was dog poo all over the place even on sidewalks. Got harassed by another guest while outside hotel with dogs. Person yelling at us using “F” word repeatedly. Clerks desk was shut done so couldn’t report it. A lot of pot smoking going on, which is ok, but... read more
Business response:
Dear Bonnie, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Your feedback will be escalated to the appropriate departments to ensure these issues are addressed and prevented in the future. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
Homeless Shelter There are multiple homeless families with children who have nowhere to go or play hanging out in the common areas. There were eviction notices posted on the doors of some rooms as you walk down the hallway. This property is in very poor condition.
Business response:
Dear Stacey, Thank you for sharing your feedback. We sincerely apologize for the concerns you raised during your stay. We understand how unsettling it can be to encounter such conditions, and we regret that this impacted your experience. Please know that we take these matters seriously and are committed to addressing the issues you mentioned to improve the comfort and safety of all guests. Your comments are invaluable in helping us maintain high standards, and we hope you will consider giving us another opportunity to provid... read more
NOT recommended The appearance and condition of the facility look nice, then you enter. The exterior door card access does not function properly. The access to the room also does not function properly. The door frame was not aligned blocking the door from closing fully. You had to use the card several times to open the door. The TV cable in the room malfunctioned every day. Unplugging the TV was the only way to fix the issue. The front desk was irritated that they needed to assist with fixing the issue. The customer service ... read more
Business response:
Dear DARRELL, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Ma... read more
Strong smell of smoke in 2 out of 3 rooms we have booked, they changed the rooms to different one but I found it concerning. There was also crime incident happened while we were still working with front desk to finalize our booking.
Business response:
Dear Binod, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we sincerely apologize for any dissatisfaction during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the flawless visit you deserve... read more
I felted disgusted staying in this place...
Business response:
Dear Hugo, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
No carpeting, old, noisy
Business response:
Dear Peter, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback has been duly noted and will be shared with the relevant personnel. We eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management
It is sorely in need of renovation. Hardly a surface is unscathed by stains, scuffs burns holes, etc.. It’s clean enough and safe. It’s just rundown.
Business response:
Dear Clifford, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. Your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.