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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOT recommended The appearance and condition of the facility look nice, then you enter. The exterior door card access does not function properly. The access to the room also does not function properly. The door frame was not aligned blocking the door from closing fully. You had to use the card several times to open the door. The TV cable in the room malfunctioned every day. Unplugging the TV was the only way to fix the issue. The front desk was irritated that they needed to assist with fixing the issue. The customer service ... read more
Business response:
Dear DARRELL, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Ma... read more
Strong smell of smoke in 2 out of 3 rooms we have booked, they changed the rooms to different one but I found it concerning. There was also crime incident happened while we were still working with front desk to finalize our booking.
Business response:
Dear Binod, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we sincerely apologize for any dissatisfaction during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the flawless visit you deserve... read more
I felted disgusted staying in this place...
Business response:
Dear Hugo, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
No carpeting, old, noisy
Business response:
Dear Peter, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback has been duly noted and will be shared with the relevant personnel. We eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management
It is sorely in need of renovation. Hardly a surface is unscathed by stains, scuffs burns holes, etc.. It’s clean enough and safe. It’s just rundown.
Business response:
Dear Clifford, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. Your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management
The stay was great at staff are nice. I’ve stayed here plenty of times and have gotten a late check out for 12pm of no charge but this time they charged me? Idk. The kitchen driver barely works and as many times as i’ve stayed here, i’m assuming all the stoves don’t work that well. The room was clean, however, when i arrived there was a bug on the “clean” towels. i couldn’t even make up what type of bug it was because it startled me and i got rid of it quick. A hotel charging nearly $100 a night should be spotless & continue... read more
Business response:
Dear Dhelmaliz, Thank you for your positive rating! We hope you had an enjoyable stay. Your feedback is valuable to us and helps identify areas for improvement in our guest services. We apologize for any inconveniences you experienced during your time with us and will share your valuable input with our team. We look forward to welcoming you back in the future and ensuring you have an even better experience.Sincerely,Hotel Management
I did not like the room. It was dingy peeling paint etc. Because I was there to attend a funeral and was not spending much time in the room I did not ask for a change. I did tell the cleaning lady that I did not need any cleaning all I needed was clean towels. She said she would put them in my room shortly. When I returned from the funeral about 9 PM I had no clean towels. Had to go down to the check in desk where I was told the towels were in the dryer. I waited for the towels and brought them up to my room. When I arrived ... read more
Business response:
Dear Ivis, Thank you for choosing our hotel during your recent visit to the area. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Thank you for bringing this to our attention. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,HotelManagement
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.