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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean good trash was left in the room, tv was not working, my toilet was clogged for 6 hours no came to fix it, no manager onsite neither over the phone that could help me with the situation. I contacted them online via the online contact us.
Business response:
Dear Michelet, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered, including the cleanliness of the room, maintenance concerns, and the lack of timely assistance. This does not reflect the level of service we aim to provide, and your experience is being reviewed with our team to ensure improvements are made. We appreciate your understanding and hope for the opportunity to offer a better experience in the future.Sincerely,Hotel Management
bad
Business response:
Dear Yunkyung, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
My confirmed room was given to someone else. I reached at hotel at 11:30 pm with family including a child and a senior citizen. Receptionist said I don't have any rooms available, your room is allocated to someone else and I will refund your amount. Go somewhere else and find a room. Rude!!!
Business response:
Dear Lanish, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Worst Extended StayAmerica in America Got there late night and there was nobody at the front desk hotels.com called them to try to get somebody to come to the front desk to check me in and that did not work. I ended up not staying there because I could not check in And they refused to refund my money
Business response:
Dear Eric, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.