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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was over booked, requested a queens and they gave a double bed, it was dirty, smelled moist and moldy
Business response:
Dear Guest, Thank you for selecting our hotel during your recent visit to the area. We sincerely apologize for the inconvenience and discomfort you encountered during your stay. We recognize that the room provided did not align with our established standards of cleanliness and comfort, and we regret any disappointment this may have caused. Please be assured that we will conduct a comprehensive review with our housekeeping team to ensure that each room meets the expectations of our esteemed guests. We appreciate your understa... read more
Stay Away! “Not so good” the place smells, the key card for room had issues every day. Coffee must run out quickly and not refilled. One night parking lot full of cops for domestic dispute. Front desk workers seem like they don’t care. Overall not a good experience.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
Very unsatisfied No pots and pans for the stove, took over an hour to check in, mixed my reservation, they rebooked me and blamed it on hotels.com (i never had this issue with you guys)down graded my queen to 2 twins, with no offer of any funds returned, my phone was bigger than the television, my key was denied access to the vending machine room, got let in and the vending machine was out of order!
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
Never Again Clean but rooms need to be renovated. Damaged dresser, leaky toilet, poor water flow from shower head, wood floor needs replaced. Just felt dirty although it appeared clean, if that makes sense. Kids at front door yelling and messing around while mother was smoking outside. Vending machine didn't work. Had to use earplugs to sleep. will never go here again. If you can afford it, spend more on a higher rated hotel if you want cleanliness and comfort. Sometimes going cheap isn't worth a special trip.
Business response:
Dear Matthew, We sincerely regret that your stay did not meet expectations and appreciate you bringing these concerns to our attention. While cleanliness is a priority, we understand that the condition of the room and the overall environment play a crucial role in guest comfort. Your feedback regarding maintenance, noise, and amenities is invaluable, and we are actively working to improve these areas. We apologize for any inconvenience you experienced and regret that we fell short of providing the quality stay you deserved. ... read more
Worker could be a whole lot nicer
Business response:
Dear Tikya, Thank you for sharing your feedback. At Extended Stay America, we value providing a welcoming experience and will continue striving to ensure all guests feel cared for. Your input is important to us and helps guide our efforts to improve. We hope to have the opportunity to provide an even better stay for you in the future.Sincerely,Hotel Management
Skip It The hotel was an older hotel. Had to wait for desk clerk to check in. No bell to let someone know you’re there. No bathroom to use when you get there. Have to use your room. They allow dogs which is why we booked there. Couldn’t find much grass for dogs to go. There was dog poo all over the place even on sidewalks. Got harassed by another guest while outside hotel with dogs. Person yelling at us using “F” word repeatedly. Clerks desk was shut done so couldn’t report it. A lot of pot smoking going on, which is ok, but... read more
Business response:
Dear Bonnie, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Your feedback will be escalated to the appropriate departments to ensure these issues are addressed and prevented in the future. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
Homeless Shelter There are multiple homeless families with children who have nowhere to go or play hanging out in the common areas. There were eviction notices posted on the doors of some rooms as you walk down the hallway. This property is in very poor condition.
Business response:
Dear Stacey, Thank you for sharing your feedback. We sincerely apologize for the concerns you raised during your stay. We understand how unsettling it can be to encounter such conditions, and we regret that this impacted your experience. Please know that we take these matters seriously and are committed to addressing the issues you mentioned to improve the comfort and safety of all guests. Your comments are invaluable in helping us maintain high standards, and we hope you will consider giving us another opportunity to provid... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.