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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The halls smelled awful and the refrigerator in our room was not working and it smelled disgusting. We reserved a king bed and was given a queen that looks like a full. The air was not working and when we called the front desk to advise them of all the issues and ask for a new room, he stated there was no rooms available and he would come check the air. He never came up. This is the worst hotel experience I have ever had. I checked the site and it had rooms available. The man at front desk was not very responsive and seemed ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during your stay. This is not the level of service we aim to provide. Your feedback regarding the condition of the room, maintenance issues, and the lack of responsiveness from the front desk is very concerning and will be addressed directly with our team. We appreciate you bringing these matters to our attention and will work to ensure improvements are made.Sincerely,Hotel Management
Ok
Business response:
Dear Guest, Thank you for providing your feedback. We regret that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
Was over booked, requested a queens and they gave a double bed, it was dirty, smelled moist and moldy
Business response:
Dear Guest, Thank you for selecting our hotel during your recent visit to the area. We sincerely apologize for the inconvenience and discomfort you encountered during your stay. We recognize that the room provided did not align with our established standards of cleanliness and comfort, and we regret any disappointment this may have caused. Please be assured that we will conduct a comprehensive review with our housekeeping team to ensure that each room meets the expectations of our esteemed guests. We appreciate your understa... read more
Stay Away! “Not so good” the place smells, the key card for room had issues every day. Coffee must run out quickly and not refilled. One night parking lot full of cops for domestic dispute. Front desk workers seem like they don’t care. Overall not a good experience.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
Very unsatisfied No pots and pans for the stove, took over an hour to check in, mixed my reservation, they rebooked me and blamed it on hotels.com (i never had this issue with you guys)down graded my queen to 2 twins, with no offer of any funds returned, my phone was bigger than the television, my key was denied access to the vending machine room, got let in and the vending machine was out of order!
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
Never Again Clean but rooms need to be renovated. Damaged dresser, leaky toilet, poor water flow from shower head, wood floor needs replaced. Just felt dirty although it appeared clean, if that makes sense. Kids at front door yelling and messing around while mother was smoking outside. Vending machine didn't work. Had to use earplugs to sleep. will never go here again. If you can afford it, spend more on a higher rated hotel if you want cleanliness and comfort. Sometimes going cheap isn't worth a special trip.
Business response:
Dear Matthew, We sincerely regret that your stay did not meet expectations and appreciate you bringing these concerns to our attention. While cleanliness is a priority, we understand that the condition of the room and the overall environment play a crucial role in guest comfort. Your feedback regarding maintenance, noise, and amenities is invaluable, and we are actively working to improve these areas. We apologize for any inconvenience you experienced and regret that we fell short of providing the quality stay you deserved. ... read more
Worker could be a whole lot nicer
Business response:
Dear Tikya, Thank you for sharing your feedback. At Extended Stay America, we value providing a welcoming experience and will continue striving to ensure all guests feel cared for. Your input is important to us and helps guide our efforts to improve. We hope to have the opportunity to provide an even better stay for you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.