This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was clean and staff was polite, but it appears to be an older property without amenities including hairdryers, kitchen supplies, or housekeeping services. For the price point, it was fine. It was close enough to the conference center, but there are several different options available. We would probably spend more money to have an upgraded experience.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that the property was clean and that our team provided polite service during your stay. We also appreciate your observations regarding the amenities and overall property, as your comments help us understand areas where guests may seek additional comfort or convenience. Your feedback will be shared with the appropriate team members. We value your perspective and hope there may be an opportunity in the future to provide you with an even more e... read more
Housekeeping service need to do better and they need a better furniture in the rooms.
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you highlighting areas where improvements could enhance the guest experience. Maintaining a comfortable and well-kept environment is very important, and comments like yours help us identify opportunities to improve both housekeeping service and the furnishings in the rooms. Your observations will be shared with the appropriate team members for review. We value your input and hope to have the opportunity to provide you with an even more comfortable and enjoyable s... read more
Juste correct
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your recent stay. We appreciate you choosing to stay with us and value hearing from our guests about their experiences. Your comments help us better understand how our accommodations and services are perceived and guide our ongoing efforts to enhance the overall guest experience. Our team is committed to providing a comfortable and welcoming environment for every visitor. We hope to have the opportunity to welcome you again in the future and provide an ev... read more
First,The room was excellent. On the first moment i arrived, the associate was mean. She wouldn't let me use the restroom or hold my bag or didnt say welcome. Second, i think your breakfast choices could be better. Grab and go. By the time you came at 7:30 nothing was left. Third, the people in the room above me were so noisy at 1:30 in the morning. Made it difficult to sleep. Too bad, it was centrally located and hope next time things will be better.
Business response:
Dear Guest, We sincerely apologize for any lack of hospitality from our team, as this is not the standard we strive to provide. Our goal is always to deliver excellent service with professionalism, and we regret that your experience fell short. We understand your frustration with the grab-and-go breakfast and its limited availability, and we take your comments seriously to enhance future guest experiences. We also regret any noise disturbances that impacted your stay. Our front desk team is always available to address such i... read more
Perfect
Business response:
Dear Guest, We are so glad your visit left such a great impression. Our team at Extended Stay America works hard to create a comfortable, welcoming environment for every guest, and your feedback truly matters. Thank you for choosing to stay with us and for taking a moment to share your experience. We look forward to welcoming you back again soon. Sincerely, Hotel Management
Everything fine
They did a pretty good job keeping up with clearing snow during a heavy storm- very much appreciated!
Business response:
Dear Guest, Thank you for sharing your thoughtful feedback. We truly appreciate the recognition of the effort our team made during such challenging weather conditions. Keeping pathways safe and accessible during a heavy storm is important to us, and it means a lot that it was noticed. We are grateful for your kindness and look forward to welcoming you back to Extended Stay America again. Sincerely, Hotel Management
Okay
room had a strong cigarette smell
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret that the unpleasant smell in your room affected your stay. Creating a comfortable and fresh environment for every guest is very important, and your comments will be shared with the team to ensure proper attention to room air quality. We appreciate you bringing this to our attention, as feedback like yours helps identify areas for improvement. We hope that future stays at similar properties can provide a more pleasant and welcoming experience. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,237 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.