Extended Stay America - Providence

Business response:

Dear Madison, Thank you for taking the time to share your experience. We are sorry to learn that your stay fell short of expectations, particularly in terms of your rest. Ensuring a peaceful and relaxing environment is essential to us, and we apologize for any discomfort you experienced. Your comments have been noted and will be shared with our team as part of our ongoing efforts to enhance the guest experience. We truly value your feedback and look forward to the opportunity to provide you with a more enjoyable and comforta... read more

Business response:

Dear Guest, Thank you for choosing to stay with us. We’re thrilled to know we exceeded your expectations. Our team works hard to offer excellent accommodations and a convenient location for visitors, and we’re glad this made a positive impact. It was a pleasure having you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for making Extended Stay America your home away from home. We’re so glad to hear that our team has contributed to such a positive experience during your visits to Rhode Island. It’s always a pleasure to have you with us, and we look forward to welcoming you back on your next trip!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad you found the sheets clean and the beds comfortable. We strive to provide a welcoming environment, and we genuinely appreciate your observations regarding the condition of certain areas. Rest assured, we are continuously working to enhance the overall experience for our guests. We are grateful for your input and hope to provide you with an even better stay next time. Your feedback is valuable to us as we aim to improve every aspect of our property.Sincerely,Hotel M... read more