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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beautiful clean rooms, comfortable bed and easy check in and check out. Loved the free coffee!!
Business response:
We aim to please and we're so glad you noticed. Thank you!
Close to PC and I-95 Brand new place; the staff were polite, but seeming unprepared for customers (printers did not work for receipts, for starters). Odd set up for keys. Had to photocopy my ID AND the person with whom I was sharing a room. Keyed entry to inner lobby provided extra security which is OK, but awkward with luggage. Room provided had a kitchenette with NO cutlery, pans, plates, paper towels, dish ship, towels. Nothing. So...asked about that and the reply was, "Oh, well there is nothing in these kitchenettes pro... read more
Business response:
Thank you for this feedback. We hope you'll come back to see how we're shining now!
Friendly staff and clean accommodations with good resonable rates
Business response:
Wonderful feedback - thank you!
Great Brand new. Everything was worth the value paid.
Business response:
We love to hear this. Thank you!
Let’s begin with the front end clerk and all the people that are either on drugs or homeless on the premises. Room was dirty and I didn’t get any coffee or whatever they claim they offer for breakfast.
Business response:
Dear Guest, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
We requested pans, plates etc for our room so we could cook in there. The hotel has no silverware, we only got one bowl, and the toaster was filthy. We read that we’d have a continental breakfast beginning at 6:30am and I wake up early so I went down to get some breakfast but right at 6:35 nothing was left. I went down a couple times and it was the same way every time until two days ago when we went down there extremely early trying to get something to eat and then we saw the little amount of food being put out there for all... read more
Business response:
Dear Guest, We appreciate your feedback and are pleased to learn that your overall experience was satisfactory, given the value provided. Our commitment is to ensure that guests receive clean, well-equipped rooms and convenient amenities. However, we sincerely regret that several aspects of your visit did not align with these standards. Your observations have been communicated to our team for improvement. Constructive feedback such as yours is invaluable, as it helps us identify areas for improvement and better support our g... read more
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The hotel room was in need of many updates and repairs. The chair at the desk was ripped. The faucet in bathtub was running and wouldn’t stop. The mirror in the bathroom was worn and needed to be replaced. The bed was so uncomfortable. No hairdryer. The kitchenette had no supplies. And they had an ironing board and no iron. It also felt very unsafe. And our bathroom door don’t even close, The “safety” latch on the door was broken.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Hotel was dirty. Homeless people were sleeping in the lobby and lurking around the property at all times. It smelled like an animal shelter in the lobby and cigarettes in my room. Our room was barely cleaned and the shower and bathroom were obviously not cleaned.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,153 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.