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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to PC and I-95 Brand new place; the staff were polite, but seeming unprepared for customers (printers did not work for receipts, for starters). Odd set up for keys. Had to photocopy my ID AND the person with whom I was sharing a room. Keyed entry to inner lobby provided extra security which is OK, but awkward with luggage. Room provided had a kitchenette with NO cutlery, pans, plates, paper towels, dish ship, towels. Nothing. So...asked about that and the reply was, "Oh, well there is nothing in these kitchenettes pro... read more
Business response:
Thank you for this feedback. We hope you'll come back to see how we're shining now!
Friendly staff and clean accommodations with good resonable rates
Business response:
Wonderful feedback - thank you!
Great Brand new. Everything was worth the value paid.
Business response:
We love to hear this. Thank you!
Sorry I picked this property. Lots of unrepaired damage in the room and no idea when the floor last had a cleaning; wiped up a little water I spilled and the paper towel was black! Boom box upstairs was going till after 1:00 am, no one in office to complain to.
Business response:
Dear Guest, We are sorry to hear your stay did not meet expectations, and we understand how frustrating it must have been to encounter concerns with the room condition and overnight noise during your visit. A restful and comfortable environment is very important, and we regret the inconvenience these issues caused. We also understand how disappointing it was to feel unable to reach assistance when needed. Please know your feedback has been shared with the appropriate teams for review, as guest comments help us identify areas... read more
I was given the wrong room, the pictures advertising a lobby that doesn't exist. The area is suspicious, I'm surprised my car wasn't broken into. I think I got bit by bed bugs. Wifi was terrible. Everything listed as "included" was actually an extra fee.
Business response:
Dear Guest, We regret the discrepancies you encountered, as we strive to provide a transparent experience for our guests. We are genuinely sorry your room did not meet your expectations and that several inconveniences led you to a less-than-favorable impression of our hotel. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. We will address this with our pest service provider to prevent such problems from affecting future guests. We appreciate you bringing these observations... read more
We were greeted like we were scum of the earth by a lovely woman at the front desk. The whole place stunk of marijuana. Weird sketchy location. The freeway across the street was extremely loud all night long. The floors were filthy in the room and one of our pillows had blood stains. Do NOT stay here
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry to hear about your experience and the discomfort you felt during your stay. What you described regarding cleanliness, odors, noise, and the service interaction at check-in is concerning, and we understand how upsetting this must have been. This is not the standard we aim to provide, and your comments have been shared with our leadership team for immediate review and corrective action. We also regret that your stay was impacted by external and environmental fa... read more
The couch was ripped up, the television was broken, the wifi didn’t work!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and regret that parts of your visit did not meet expectations. We understand how disappointing it can be when in-room features are not functioning as intended, and we sincerely apologize for the inconvenience this caused during your stay. Your comments have been shared with our team so these matters can be addressed and prevented in the future. We value your input and hope you will consider returning so we can provide... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.