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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the Boston area and headed to Providence for the night. The location was easy for our plans. We arrived at the exact time for check-in. (Maybe 15 earlier) the rooms weren’t ready and they asked us to wait which turned into about 45 minutes just about of waiting before we can fully check in and get to our room. There was a woman in the lobby that has been there for an extended period of time on the phone in a fight with someone yelling profanities no one said anything. Upon finally getting to our room which was clean the... read more
Business response:
Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel ... read more
Could not fill requests for amenities that were advertised. Out of silverware and plates, we received only 2 plates and 2 forks, no cups, no cookware. Could not fill requests for toilet paper. Fee breakfast was empty and not refilled multiple days. Advertised room as queen bed and couch, room had two beds. Wifi was spotty at best. TV would not connect to wifi. Would definitely not recommend this hotel to anyone.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will consider staying with us again in the future for a significantly improved experience. Sincerely, Hotel Managemen... read more
Bed was horrible rooms stank.
Business response:
Dear Guest, Thank you for your feedback. We regret that your stay did not meet expectations and affected your comfort. The condition you described regarding the room does not reflect the standards we aim to maintain, and your comments will be shared with our housekeeping and maintenance teams. We hope you might give us another opportunity to provide a more comfortable and better-maintained stay in the future. Sincerely, Hotel Management
I was there with my family & the only thing I really liked was the proximity to downtown. The room was not in the best conditions & the beds were ok. The area wasn’t the best but the stay wasn’t miserable but I probably won’t stay there again.
Business response:
Dear Guest, Thank you for sharing your experience with us. We're glad you appreciated the convenient location close to downtown. However, we sincerely apologize that the room condition and beds did not meet your expectations, and that the area felt less than ideal. Your feedback is important to us as we continuously work to improve our facilities and guest experience. We hope to have the opportunity to provide you and your family with a better stay in the future. Sincerely, Hotel Management
Our shower was broken, the staff was missing the majority of the time. There was hair everywhere in our room. The "breakfast" is one single pot of coffee and a handful of oatmeal packets. The entire building reeks of smoke. The furniture in the rooms is falling apart and beaten beyond use, and covered in stains.
Business response:
Dear Guest, We truly appreciate your comments and are sorry your visit did not meet your expectations. Cleanliness, comfort, and attentive service are very important to us, and your feedback helps us identify areas that need more attention. We are addressing your concerns with maintenance and housekeeping to ensure each room remains well-kept and welcoming. Regarding breakfast, it is a grab-and-go option designed for convenience. We value your input and hope you will give us another chance to offer a smoother and more enjoya... read more
It was basically a half way house. I was harassed by a shady character outside. The room was disgusting and not as advertised. Walls were paper thin and i could hear the domestic abuse that was gasping nextdoor clearly. The upstairs guests kept me up for 3 nights dragging furniture around and having their kids screaming/ parkouring off the furniture. Told management and they did nothing about it. And the so called breakfast they provided was old coffee and a nutragrain bar.
Business response:
Dear Guest, We are very sorry your experience did not reflect the comfortable and safe environment we strive to provide. Please know that we work closely with local authorities and property security to help maintain a safe environment. Your feedback will be shared with our team to ensure that any additional precautions that can be taken are considered. Additionally, our breakfast is a grab-and-go setup meant for quick convenience, and your comments will help us consider ways to make it more appealing. If our response to thes... read more
The room was dirty and the physical space looked like someone had trashed it recently. A kitchen drawer had been destroyed with the pieces left behind. Thete was a whole the size of a fist in the bathroom door, and stained and dusty loose slip cover on the only chair, dirt on the night side table and the mattress, which moved the moment I sat down showed filthy surfaces wherever the frame had a flat service. The walls were scarred with what looked like a blunt instrument. I left 20 minutes later despite having paid for 2 nig... read more
Business response:
Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the st... read more
Felt like a rehab facility that smelled like cat and dog piss. Would not reccomend. Maybe the non-animal customers get better non-piss smelling rooms?
Business response:
Dear Guest, Thank you for your feedback. We regret that your visit did not provide the comfort you expected. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guests' stays, so the suites will be fresh-smelling for our guests. We will share your comment with our housekeeping team to ensure stronger attention to detail. We appreciate your feedback and hope you will consider giving us another opportunity to provide a more comfo... read more
There is NO ONE at the front desk like at all at night … no coffee in the morning and the sheets were DIRTY … never again
Business response:
Dear Guest, We are sorry to hear about the issues you encountered during your stay. A lack of front desk support and cleanliness concerns are unacceptable, and we sincerely apologize for falling short. Your feedback has been shared with our team for immediate review and corrective action. We understand your frustration and regret that we didn’t provide the experience you deserved. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide a better experience in the future. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,153 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.