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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Canceled my reservation an hour after check-in while I was already 2.5 hours into a 3.5 hour drive for my daughter’s Nationals competition. I booked months in advance through Expedia. They claimed they were short staffed and overbooked. The manager, was unapologetic and told me to “book somewhere else.” When I explained we were traveling with a baby and were one hour away, he threatened to hang up on me for “yelling” when I was simply upset. Another parent from our team arrived and was told the same thing. She also said the ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry for the frustration and inconvenience caused, especially given the timing of your travel and the importance of your trip. We regret that your reservation was not honored as expected and that your interaction did not reflect the level of care and professionalism we strive to provide. While unexpected availability challenges can arise, we understand how disruptive this situation can be. Your feedback has been shared with our team for immediate review and imp... read more
The room was disgusting. Clumps of hair on the bathroom floor, reeked of cigarette smoke, couldn’t even open the window because the blinds were so disgusting, I was scared to touch them. And what made us say ‘NOPE!’ Was the dead cockroach just lying on the headboard… staff apologized and said I would get a refund, so we will see if the money goes back to my card. I will be calling in a couple days if not. Terrible experience.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay was far below expectations and understand how upsetting these conditions must have been. Your concerns regarding cleanliness and comfort are taken seriously, and feedback like yours is invaluable in helping highlight areas needing attention. Your comments will be shared with the team. We appreciate you bringing this to our notice and hope future accommodations provide a more comfortable and satisfactory experience. Sincerely, Hotel Manageme... read more
Got to the property and they had no room for us even though we had a confirmation number and a message through Hotels.com from then. Had to find another hotel at 9:00 at night
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the inconvenience and stress caused when your room was not available upon arrival, especially late in the evening. We understand how frustrating this situation must have been and appreciate you taking the time to share your feedback. Your comments are valuable in helping improve the guest experience. We hope that future stays provide a smoother check-in and a more comfortable experience. Sincerely, Hotel Management
Wasn't Breakfast... Only Coffee, Hot Water, No Cream
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the morning offering did not meet your expectations, and we apologize for the disappointment this caused during your stay. While our grab-and-go option is designed to be a simple start to the day, we understand that guests may want more variety and greater availability. Your comments are important to us and will be shared with our team as we continue looking for ways to improve the overall experience for our guests. We truly appreciate you bringing th... read more
Staff support was lacking, door locked upon arrival. Staff was already gone contacted Expedia and never heard back from the staff of hotel or Expedia.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced upon arrival and for the difficulty reaching assistance. We understand how concerning it must have been to find the door locked and not receive timely support. While certain situations involving third-party bookings can limit our immediate response, this is not the experience we want for our guests. Your comments have been shared with our team so we can review our communication and service procedures to prevent similar... read more
We had to stay there for a dance comp, so weren’t really looking for anything super nice, just sleeps able. Well, not this place. It was horrific ~two men were fighting outside as we drove up and the cops came, one man was arrested~ whose mother lives on property😳FILTHY room, hair on bed and BLOOD splattered on desk. We left immediately. I was absolutely mortified. NEVER AGAIN.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the distressing situation you encountered upon arrival and for the condition of the room you described. This is certainly not the standard we aim to provide, and we regret the discomfort and concern it caused during your visit. Situations involving external disturbances are unfortunate and do not reflect the environment we strive to maintain for our guests. Your comments regarding cleanliness and the overall experience have been shared with our tea... read more
Staff was horrible dirty hotel crazy traffic in and out of different people
Business response:
Dear Guest, Thank you for sharing your concerns. We are truly sorry to hear that your stay did not meet expectations and that the service and overall environment left you frustrated. Providing a clean, welcoming, and secure atmosphere for our guests is very important to us, and we regret that your experience fell short. While certain factors related to guest activity and occupancy can vary, we understand how these situations impact comfort and perception. Your feedback will be reviewed with our team to address service standa... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.