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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was disgusting. Had a horrible odor. Floor was filthy. Chair in room looks like a cat scratched it
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry your stay did not reflect the standards we aim to maintain. Cleanliness and comfort are always our priorities, and we work closely with our housekeeping team to ensure rooms are properly maintained. Your comments will be shared to help us address these concerns. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide a much-improved stay. Sincerely, Hotel Management
The lobby is probably the only nicest thing I can say about it as my experience was poor. The room was not clean, I had a stained bed, the chair was scratched up, the wall was dirty, and the blinds were damaged. I couldn’t take off my shoes at all because it is so dirty. Im grateful for the staff at that hotel that were helpful in every way they can be.
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear our staff provided helpful service. However, we are sorry that the condition of your room did not meet expectations. Cleanliness and comfort are top priorities, and your comments about the furnishings and overall upkeep have been shared with our team for immediate review. We appreciate you bringing these concerns to our attention and will use your input to improve the guest experience moving forward. Sincerely, Hotel Management
Room was in terrible condition. Damaged walls and furniture. Blinds missing control wand. Makes me question the quality of properties suggested by Hotels.com
Business response:
Dear Guest, Thank you for taking a moment to share your feedback. We are sorry your stay did not meet expectations. The condition of our rooms is very important to us, and your comments will be shared with our team to ensure necessary improvements are made. We appreciate your input and hope you will consider staying with us again so we can provide a more comfortable experience. Sincerely, Hotel Management
Would not recommend, highway noise in the rooms
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that you experienced inconvenience due to the noise you encountered during your stay with us. On your next visit, we would be happy to offer a different room if one is available. We have a variety of room types and are always glad to accommodate special requests whenever possible. Thank you for choosing to stay with us, and we look forward to providing an even more comfortable and enjoyable experience on your next visit. Sincerely, Hotel Management
It smelled disgusting the room was disgustingly dirty and smell so bad and the people outside of the hotel are homeless people that even entered the hotel. Definitely don’t recommend
Business response:
Dear Juan, Thank you for taking the time to share your feedback. We are concerned to learn about your experience and truly regret the impression it left. Cleanliness and guest comfort are top priorities for us, and we will share this with our team to ensure our high standards are upheld at all times. Please know we also work closely with local authorities and property security to maintain a secure and welcoming environment for all guests. Your comments are very important to us, and we hope you will consider giving us another... read more
The room was in disrepair. I left and asked for a refund
Very limited breakfast with packets of oatmeal in a do-it-yourself in a paper cup expectation.
Business response:
Dear Tracy, Thank you for your valuable feedback. We regret that the grab-and-go breakfast did not meet your expectations. It is intended as a light and convenient option, and we understand it may have felt limited during your stay. Your comments are valuable, and we will certainly review ways to improve this offering for a better start to the day. We hope to have the opportunity to provide a more satisfying experience on a future visit. Sincerely, Hotel Management
Only positive was staff interactions. My coworkers arrived to the hotel where the beds were dirty and rooms smelled of smoke despite being a smoke free hotel/room. There was multiple signs of police presence and violence around the hotel before leaving to stay somewhere else
Business response:
Dear Kaitlyn, Thank you for sharing your feedback. We are pleased that our staff provided helpful and positive interactions during your visit. We are concerned about the issues you described regarding the room condition and the surrounding environment. Guest comfort and a welcoming space are very important to us. Please know that we work closely with local authorities and property security to help maintain a safe environment. Your observations will be shared with our team as we continue improving the experience, and we hope ... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,153 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.