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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor of the room was very dirty. My daughter was walking around barefoot and her feet were black. It did not appear that the floor had been cleaned in a long time
Business response:
Dear Guest, Thank you for your feedback. We apologize for the condition of the room during your stay. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our housekeeping team pays greater attention to this aspect moving forward. We hope you will give us another try so we can provide you with a more positive experience. Sincerely, Hotel Management
The first room we were put into was dirty and smelled of mold. There was hair that did not belong to us in the bathroom, on the stove and IN the bed. Once moved into a different room there was still hair in the bed.
Business response:
Dear Guest, Thank you for your honest feedback. We regret that your experience was impacted by room cleanliness. It is disappointing to learn that neither of the two rooms reflected the standards we aim to provide, and we understand how frustrating that can be. Please know your comments will be shared with our housekeeping team to help us improve consistency and overall guest satisfaction moving forward. Sincerely, Hotel Management
The room felt neglected. No wifi on the tv worked and the room was super cold despite the heaters being on all night
Business response:
Dear Guest, Thank you for sharing your feedback with us. We understand how comfort and functionality play an important role in feeling settled during a stay, and we regret that temperature control and television connectivity did not meet expectations. This experience has been shared with our team for closer attention moving forward. We appreciate you taking the time to let us know, as it helps guide improvements, and we would welcome the opportunity to have you return so we may provide a more seamless and comfortable visit n... read more
A very shady hotel in a terrible neighborhood
Business response:
Dear Guest, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We assure you that the safety and well-being of our guests is our top priority, and we want to assure you that we have security personnel on our property around the clock to ensure the well-being of all our guests. We hope to provide a more secure and restful experience s... read more
Don't know
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for not meeting your expectations and for any inconvenience you may have experienced during your stay. We hope you might consider giving us another opportunity to offer a more positive stay. Sincerely, Hotel Management
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Found dried blood on the blinds on the window in the bathroom on the floor in the elevator on the floor not very clean. Had to pay by hour for Internet. Grounds unkept. Staff not really friendly. DO NOT RECOMMEND
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered, and it is also disappointing to hear about the additional charges for internet access and the unwelcoming attitude from staff. Also, please note that if the hotel offers a WiFi upgrade option and you choose that option, there is a fee associated with it, which varies depending on the length of time selected for the upgrade. Additionally, we strive to remain transparent by delivering all our policies on every ... read more
The bed in the room was terribly uncomfortable like in a dorm room, the hallways amelled like burnt food and cigarettes, and the security downstairs is riduculous. You can't have a guest privately unless you come downstairs in front of everyone to let them in. No discretion whatsoever. Bunch of people alwaysnoutside the doors chainsmoking cogarettes all night. Will not stay here again
Business response:
Dear Guest, Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are truly sorry for the challenges you encountered, including the discomfort with the mattress and the unpleasant atmosphere you outlined. We understand the importance of a clean, comfortable accommodation; we sincerely apologize for not meeting these expectations. Regarding your feedback about the security of our hotel, the safety and well-being of our guests and also our e... read more
The staff at the front desk was rude
Business response:
Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,153 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.