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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was less than desirable. Upon driving in, the parking lot was filled with trash/litter in most areas. The room had a missing drawer in the kitchen area, a hole from someone punching it in the bathroom door. The rooms had long term residents who had pets who made a lot of noise. Additionally our room was along the highway and the windows did not block any of the noise from the constant noise from highway.
Business response:
Dear Christine, Thank you for sharing your feedback. We are sorry that your experience fell short of expectations. Your comments about the room condition and overall property upkeep are important and will be shared with our housekeeping and maintenance teams to guide improvements. Guest comfort and a pleasant environment are our priorities, and we hope you might consider giving us another opportunity to provide a more enjoyable and restful stay in the future. Sincerely, Hotel Management
It was despicable. Furniture was threadbare, non smoking hallway reeked of smoke, room was dirty, window shade had missing slats, apparent residents had a fist fight outside the lobby.
Business response:
Dear Mary, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Maintaining a clean and comfortable environment for our guests is very important to us, and your comments will be shared with our housekeeping and management teams to ensure improvements are made. Also, please know that for future visits, our front desk staff is available at all times to assist you and enhance your experience. We truly value your input and hope you might consider giving... read more
Smelled like chlorine bleach. The chair in our room was filthy and torn. I don’t understand why they keep it in the room (#129) It belongs in the garbage. Stained carpet and just dismal decor. Very unsettling. Only stay here if you are desperate. Wasn’t even inexpensive. It was just the only room in providence I could get
Business response:
Dear Dale, Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations. Cleanliness and guest satisfaction are top priorities for us, and your comments regarding the overall condition of the room will be shared with our housekeeping and maintenance teams to ensure improvements are made. We truly appreciate your input and hope that you might consider giving us another opportunity in the future to provide a more comfortable and welcoming stay. Sincerely, Hotel Manageme... read more
First, room i received smelled of cigarettes when it's a non smoking facility. Cabinets and mini blinds were broken. New towels in bathroom had long hair entangled inside. Upon going to get breakfast and coffee there was nothing offered as advertised for morning hrs.
Went to the room. Room not cleaned. One bed firstly sheets. Another bed no sheets. Nate mattress. Stains. Went downstairs. Staff said, housekeeping is too busy. Nothing I can do. Expedia overbooked us. You can go to Marriott down the road. After extended discussion we were given two rooms, away from each other. Neither very clean. No amennities
Terrible conditions, cabinets door missing hallways and elevators very dirty. More like a crackhouse than a 2.5 stars hotel. I had to leave there's no way i could have stayed there.
My stay was horrible, there was just two towels in the room, no blankets and the pillows were very flat. The noise was horrible, people screaming and pulling furniture 12:00 midnight
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,153 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.