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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not have the room we had paid for. The hotel and the hallway smells like weed and urine. The room had no cabinet doors on them. Dresser drawers were missing. There were no blankets on the bed. We to call the front desk and go pick them up. When we pick them up, they were not even folded and had pieces of hair weave stuff to them. Also, there was no breakfast provided for the guest as average. No hairdryer in the bathroom one in the bathroom. This was the first time we ever stayed in an extended stay hotel, and we ne... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations, particularly regarding room availability, overall condition, and cleanliness concerns. This is not the standard we strive to provide, and we understand how disappointing this must have been, especially as your first visit. While room assignments can occasionally be impacted by availability, the issues you described should have been addressed promptly and thoroughly. Your feedback has been shared with our housek... read more
Let’s begin with the front end clerk and all the people that are either on drugs or homeless on the premises. Room was dirty and I didn’t get any coffee or whatever they claim they offer for breakfast.
Business response:
Dear Guest, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
We requested pans, plates etc for our room so we could cook in there. The hotel has no silverware, we only got one bowl, and the toaster was filthy. We read that we’d have a continental breakfast beginning at 6:30am and I wake up early so I went down to get some breakfast but right at 6:35 nothing was left. I went down a couple times and it was the same way every time until two days ago when we went down there extremely early trying to get something to eat and then we saw the little amount of food being put out there for all... read more
Business response:
Dear Guest, We appreciate your feedback and are pleased to learn that your overall experience was satisfactory, given the value provided. Our commitment is to ensure that guests receive clean, well-equipped rooms and convenient amenities. However, we sincerely regret that several aspects of your visit did not align with these standards. Your observations have been communicated to our team for improvement. Constructive feedback such as yours is invaluable, as it helps us identify areas for improvement and better support our g... read more
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The hotel room was in need of many updates and repairs. The chair at the desk was ripped. The faucet in bathtub was running and wouldn’t stop. The mirror in the bathroom was worn and needed to be replaced. The bed was so uncomfortable. No hairdryer. The kitchenette had no supplies. And they had an ironing board and no iron. It also felt very unsafe. And our bathroom door don’t even close, The “safety” latch on the door was broken.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Hotel was dirty. Homeless people were sleeping in the lobby and lurking around the property at all times. It smelled like an animal shelter in the lobby and cigarettes in my room. Our room was barely cleaned and the shower and bathroom were obviously not cleaned.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The floor of the room was very dirty. My daughter was walking around barefoot and her feet were black. It did not appear that the floor had been cleaned in a long time
Business response:
Dear Guest, Thank you for your feedback. We apologize for the condition of the room during your stay. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our housekeeping team pays greater attention to this aspect moving forward. We hope you will give us another try so we can provide you with a more positive experience. Sincerely, Hotel Management
The first room we were put into was dirty and smelled of mold. There was hair that did not belong to us in the bathroom, on the stove and IN the bed. Once moved into a different room there was still hair in the bed.
Business response:
Dear Guest, Thank you for your honest feedback. We regret that your experience was impacted by room cleanliness. It is disappointing to learn that neither of the two rooms reflected the standards we aim to provide, and we understand how frustrating that can be. Please know your comments will be shared with our housekeeping team to help us improve consistency and overall guest satisfaction moving forward. Sincerely, Hotel Management
The room felt neglected. No wifi on the tv worked and the room was super cold despite the heaters being on all night
Business response:
Dear Guest, Thank you for sharing your feedback with us. We understand how comfort and functionality play an important role in feeling settled during a stay, and we regret that temperature control and television connectivity did not meet expectations. This experience has been shared with our team for closer attention moving forward. We appreciate you taking the time to let us know, as it helps guide improvements, and we would welcome the opportunity to have you return so we may provide a more seamless and comfortable visit n... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.