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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely disgusting. There were bodily fluids in multiple places around my room. The front desk was unfriendly. Very gross and unacceptable.
Business response:
Dear Guest, We sincerely apologize for the distressing experience you had during your stay. Such conditions are unacceptable, and we deeply regret the lapse in our standards. We will address the cleanliness issues with our team to prevent a recurrence. We also apologize for the unfriendly service you received at the front desk. Your feedback is crucial, and we assure you that corrective measures are being taken. We appreciate your understanding and the opportunity to make amends.Sincerely,Hotel Management
Worse checking in staff experience Firstly, the staff that checked me in by the name of EVA was so rude and arrogant the way she responded to questions, and at some point she mentioned “I don’t have enough time I’m about to leave” Just the fact that she was that rude made not to ever use such hotel. The rooms were dirty, hall way smells bad, funnily she handed me a pack of two bottle of water and granola bars like when you’re not ready to deliver it.
Business response:
Dear Mohamed, Thank you for your recent visit and your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
DO NOT STAY HERE HORRIBLE! It shows that it is pet friendly. I called 3 times to check that I had a pet friendly room. At the desk I was told that while the property itself is pet friendly all of the truly pet friendly rooms were already taken. I spent most of the night trying to get my cat out from under the bed. I was also charged a $100 “incidental” fee that would only be refunded after they inspected the room. Ashley at the desk in the morning was abrasive and seemed put out when I told her I wanted the $100 refunded. Sh... read more
Business response:
Dear Roberta, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Your feedback is invaluable as we are committed to providing the best experience for our guests. We acknowledge the importance of your concerns and will take care of these matters immediately. If we may be of any further assistance, please reach out to us directly at the hotel. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.... read more
Stay away from hotel.com Got to hotel only to find I didn’t have a room, hotel.com was absolutely horrible and the hotel stated that they never received anything but hotel.com took the funds from my credit card
Business response:
Dear Tracy, Please accept our apologies for the frustration due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We urge you to connect with them directly to resolve your billing concerns. We appreciate your patience and hope you will allow us another opportunity to provide you with the impeccabl... read more
Expedia needs to do a better job at researching the properties they offer. This property is currently housing homeless families and individuals. It has serious deferred maintenance. Anastasia, the general manager, was kind enough to give us a complete credit, as we checked out, the same day we checked in. We were being charged $305 per night. This hotel does not represent that type of value. Fortunately, we were able to find the Hyatt place around the corner for just $347 per night. A much better value.
Business response:
Dear Calvin, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better im... read more
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.