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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled like cigarettes. Sofa bed mattress was stained with what looked like blood. The fixtures in the room was broken. No breakfast.
Business response:
Dear Shirley, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. We always intend to please a guest; your feedback has been shared with our team to ensure similar issues are not made in the future. We would be honored to have you stay with us again.Sincerely,Hotel Management
mala decisión
Business response:
Dear Alberto, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management
Lousy all around I can’t even say how our stay was because we couldn’t even get thru the check in without issues. Was greeted by a rather curt employee who spent more time telling us what we couldn’t do than what we could. We rented three rooms. Got in at 11:00 pm and after being told you absolutely COULD NOT smoke on the property when we got to the first room it smelled so bad of smoke we couldn’t even stay in it. We were told no other rooms available and asked if we wanted a refund. Well since there were six of us that was... read more
Business response:
Dear Catherine, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Room was not clean and bad condition. Staff was friendly.
Business response:
Yayoi, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we wou... read more
Room was outdated and run down. Flooring had large humps in it which made it difficult to navigate with my walker. Neighbors were extremely loud to late hours of evening. Would have expected more for the price.
Business response:
Edward, thank you for your candid evaluation. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will reconsider a future stay as we would welcome the oppor... read more
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.