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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the money. The beds are uncomfortable, the room smells like urine and cigarettes, there was nail clippings on the bathroom floor upon arrival, the toilet seat cover is broken in the back and they don’t clean there. The smell gave me a headache. The TV is super small, not centered, or mounted to the wall making it difficult for all bed viewers to watch. For the price it was not worth it. Would not recommend.
Business response:
Dear Tabitha, Thank you for reviewing your time with us. Our priority is providing a spotless accommodation; our housekeeping team works hard to achieve this. However, we apologize if this was overlooked during your visit to our hotel. We have passed your remarks to the staff to correct them immediately. All our team is always attentive and accommodating with a smile. We are sorry if this was not shown in your case. Please allow us to discuss this with the concerned individual and ensure it is not repeated. We hope this unfo... read more
The staff was amazing, but the halls and room smelled like cigarette smoke. The stench was terrible. Besides that it wouldve been a nice stay. The in room stove was a nice touch. And the beds/ bathroom were clean. Just gotta take care of the cigarette smell
Business response:
Dear Wesley, We appreciate the valuable feedback about your stay. We regret falling short of your expectations. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management
Room wasn't cleaned from previous occupant. Had to move to a different room. Desk clerk was nice.
Business response:
Dear Kevin, thank you for taking the time to share your feedback. We are sorry for the problems in your room. Our rooms are subjected to strict standards of cleanliness, and what you described is unacceptable. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you!Sincerely,Hotel Management
The pics are catfish
Business response:
Dear Clayton, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
People were noisy
Business response:
Paul, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Would never stay again Walls are paper thin, can hear everything in next room, no ice machine, hallways and elevator smell strongly of cigarette smoke and marijuana.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.