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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have roaches and I have the video to prove it
Business response:
Dear Vonrjhcille, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and the pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms bef... read more
The main amenity that i was looking for when choosing a hotel to stay at for this trip was a morning breakfast...the breakfast here was no more than a basic continental breakfast which is how it should have been stated instead of the play on words "breakfast on the go" that were used...ill never stay there again.
Business response:
Dear GARY, Thank you for selecting our hotel and taking the time to write a review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much... read more
The property stank like cat urine in the rooms/hallways and the outside smelled like sewage which our Uber driver pointed out was because we were feet away from a sewage plant. The lady who worked the front desk was barely professional and unpleasant, after waiting 30 minutes to check in (we arrived early, and waited with no problem). She saw us coming and checked in another party that had just walked through the door before us. She pushed the keys across the desk while never mentioning the room number or that we would need ... read more
Business response:
Dear Dionne, Thank you for being our guest. We are sorry for not meeting your expectations. Our front desk team is always available to help you, and we shall check with them as to what went wrong and if they still need to include anything. Also, we apologize for the housekeeping issues that were not attended to while you were here. Please be sure we discuss this with our housekeeping team to review and take action. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allo... read more
Terrible customer service
Business response:
Dear Victor, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality, which did not happen in your case. Once again, please accept our apologies and give us another chance to show you the outstanding service w... read more
Bad Smoky Smell in our room! Unfortunately this was a bad choice for us. The room was OK, nothing special though. The problem was that we had a non-smoking room and in what appeared to be a non-smoking wing and experienced very bad smoke smell coming in from another room, and it was marijuana. We told the staff two days about it and nothing happened. On the third day we said to move us to another wing, and they did. I will avoid this hotel in the future.
Business response:
Dear Randy, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. We regret any concerns that may have kept you from having an outstanding stay. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.