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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very dirty, worn and dated. “Breakfast included” was coffee and granola bars. And worst of all, the hotel is not safe! At 5a someone entered my room! Thankfully the door was locked with the bar or their could have been a major problem. After not being able to fall back asleep I went to the front desk to see who was working thinking it was an employee trying to enter my room. The clerk said he was the only one working but he checked another guest into my room by mistake! How can that possibly ever happen??? Unaccepta... read more
Business response:
I am very sorry for any inconvenience you suffered. I would like to speak with you in regards to this error. You can call the hotel and ask to speak with the General manager or the assistant manager. Again I would like to apologize
PLEASE RUN IF YOU THINK ABOUT STAYING HERE The location was the reason behind why we picked the hotel. Otherwise we would have been better off staying in our car. The shower was broken, the shower head was spitting out water all over the floor and NOT on us during the shower. The sink in the bathroom (room 235) also was broken and had a wonderful leak all over the counter of the bathroom sink. The entire room smelled musty, my allergies were in full force and I could not stop sneezing the entire time I was in the hotel room.... read more
Business response:
Margo, please accept our sincere apologies for the difficulties you had in your room. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret that this wasn’t your experience. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Total ripoff!! Never go there Never refunded my money for 3 nights I cancelled
Overpriced for what is offered. No amenities. There was mold in my shower and under the rim of the sink. Hallway smelled and they only offer coffee for breakfast.
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness issues you encountered while you were here and that you were disappointed with the hotel policies. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly underst... read more
Worst stay at a decebt hotel Window did not shut. Asked for a different room and got told no. Was cold all night, got sick for the week after. Wont refer
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,299 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.