Extended Stay America - Providence - Warwick

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Brandon, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Maria, thank you for being our guest and for taking the time to post a review. We regret your disappointment regarding the in-room amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and ... read more

Business response:

Thank you for taking the time to share your evaluation. It was disheartening to know our hotel did not meet your expectations for a more than pleasant experience and regret disappointing you. We hope your future travels might bring you back to us. Sincerely, Hotel Management 

Business response:

Laura, thank you for your review. We are sorry we were unable to accommodate you in the room you booked, and for the smoke smell you experienced. We are a non-smoking hotel, but on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We also apologize for the maintenance issues you had in your suite. We have alerted our team to address the problems with the HVAC unit. Moreover, we regret your disappointment with some of our amenities not being... read more

Business response:

Thank you for being our guest. We regret your disappointment with the lack of amenities you experienced during your visit due to the current circumstances and apologize for the difficulties you had in your room. Your feedback has been shared with our housekeeping and maintenance associates to address the problems you outlined. Also, we will take this opportunity to ensure our website is clear about our offerings. We would welcome the opportunity to make this up to you and hope you will consider a return visit. Sincerely, Hot... read more

Business response:

On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Your feedback has been shared with our housekeeping team to ensure a review of our processes. We regret your disappointment with our housekeeping policy and would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Leah, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management