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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Layout of room was nice, kitchen placement, size. Stove worked very well. Mattress seemed very old. Towels mediocre, thin & over used. Carpet looked dirty. Supplies for kitchen had to be specifically requested, room was not set up prior to arrival. Checked in at midnight, tried to request supplies at 1am, nobody available at desk & no one answered multiple call attempts. Advertised “breakfast provided“ but they call it “grab and go”; coffee and granola bar only. Compared to other extended stay type properties, rate was extre... read more
Business response:
Angela, thank you for choosing our hotel. We should have done a better job of preparing your room prior to your arrival, and we apologize for the inconvenience this caused. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so th... read more
There wasn't a hairdryer in the room, nor was there an outlet in the bathroom for hairdryer. There was no hand lotion. We had to go the desk to ask for just about everything. Won't stay there again
Business response:
Susan, thank you for sharing your feedback with us. Although some of the items for your room are kept at the front desk to ensure cleanliness, we are sorry for the inconvenience this caused. We are committed to providing an excellent stay and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
I didn’t like that when I check in the person that assist mean her customer service it was very poor I saw the difference that she has when she checked me in and check me out it was totally different when she assess someone else also the breakfast they should explain what they give him breakfast time before the reservation.
Business response:
Thank you for staying at our hotel. We are sorry you did not have a positive experience with our front desk associate regret the disappointing visit you had. We understand your frustration and have shared your comments with the appropriate individual so that we can improve our service going forward. We would also like to inform that our website clearly states about the grab-and-go breakfast, but we regret you were not aware of this. We hope you will give us an opportunity so that we can provide you with a better stay and war... read more
This property was located in a very back-woodsy area, not in a positive way. While the bathroom was recently renovated and totally clean, the beds were scary. The sheets were thin, barely hiding some kind of foam pad underneath. Further, there were brown scratchy marks on the sheet of one bed. The kitchenette had NO dishes, utensils or glasses; only 2 plastic cups in the bathroom. Further, at 5:20 am someone opened my door; glad I had the latch on because their key unlocked the bolt.
Business response:
Thank you for being our guest. Although you found your room clean, we are sorry for the poor condition of the bedsheets. Your feedback for the bedsheets is shared with our housekeeping team for review and action. We are also sorry our location was not appealing to you. . Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We regret if our front office team did not communicate this to you. Please consider staying with us again s... read more
very disappointing Elevator didn’t work, tv remote wouldn’t turn on of off, no ice machine , insufficient bedding , had to get coffee cups from main desk
Business response:
Gerard, thank you for the disappointing stay you had at our hotel, but we are sorry for the maintenance issues in your room and regret the inconvenience caused due to the bedding. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Please know, kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ... read more
TV did not work, WiFi would not connect, no vending available since out of order and couldn’t even get a bottle of water from the front desk.
Business response:
Thank you for your review. We are sorry for the issues in your suite and the problems you encountered with the vending machine. Your feedback will be shared with our maintenance team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
no contact info on guest can not espond
Room was very dirty, worn and dated. “Breakfast included” was coffee and granola bars. And worst of all, the hotel is not safe! At 5a someone entered my room! Thankfully the door was locked with the bar or their could have been a major problem. After not being able to fall back asleep I went to the front desk to see who was working thinking it was an employee trying to enter my room. The clerk said he was the only one working but he checked another guest into my room by mistake! How can that possibly ever happen??? Unaccepta... read more
Business response:
I am very sorry for any inconvenience you suffered. I would like to speak with you in regards to this error. You can call the hotel and ask to speak with the General manager or the assistant manager. Again I would like to apologize
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.