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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check-In staff were friendly and helpful. The second floor smelled like cigarette smoke or marijuana as soon as I stepped out of the elevator. The room smelled like it had been smoked in recently. There were cigarette burn marks on the bathroom sink and I found a half-smoked cigarette butt lying in the hallway floor. The rooms really need a good cleaning. I found hair on the sheets and under the blankets, and several areas in the floor which let me know it had not been mopped recently. The beds were comfortable, which for wh... read more
Business response:
Dear Brian, We sincerely apologize for the issues you experienced with cleanliness and odors during your stay. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and management teams for immediate action. We are committed to improving our cleaning processes and ensuring that all rooms and common areas are fresh and comfortable for our guests. We appreciate you recognizing the comfort of the beds, and your input helps us enhance the overall guest experience. We look forwar... read more
Everything was excellent
Everything was clean and I loved the quality of service and the quietness
Business stay Rooms where not as clean as expected customer service was ok and house keepers were not as friendly with our dog one called her a killer which was not very nice to say to a paying customer. Stay was comfortable hotel has potential but just needs a little more upgrades and cleanliness
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,077 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.