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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived for a pre-booked room, was told it was the last room, tried to charge me more, was a handicapped room complete with the seat in the shower, but the hand-held shower just dangled from the wall. There was a residue of duct tape on the shower wall where prior attempts to hold the shower head were made, the base was filthy complete with hair, dirt, and an empty paper from the soap. The sink also had hair. The carpet was disgusting. With socks on, I could feel the crud in the carpet. Bed was clean..I think. No night manag... read more
Wish I would have known that the kitchen did not have any utensils, plates or glasses.
Business response:
Dear Stacy, We sincerely apologize for the inconvenience you experienced with the lack of kitchen utensils, plates, and glasses. While our rooms are equipped for extended stays, certain items are available upon request, and we regret that this information was not communicated clearly. Your comments have been shared with our team to improve guest awareness and ensure a more seamless experience in the future. We appreciate your understanding and hope to have the opportunity to provide a fully equipped and comfortable stay next... read more
We got there at 9pm for a one night stay, got given a room, and when we went to said room some guy was just furiously masterbating in said room, go back down, get new room, new room had no towels, rags, ok go to desk, desk is closed called the line for the hotel service, absolutely rude service from them blaming us for not having the hotel room ready, got towels and rags from the wonderful manager there, no soap, shampoo or anything go through that whole process again, but the person on the phone was even worse honestly woul... read more
Business response:
Dear Triston, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests’ feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
Over priced ..rude staff
Business response:
Dear Brandon,We’re sorry to hear that your experience did not meet expectations. Providing excellent service is our priority, and we regret that this was not reflected during your stay. We greatly value your feedback and appreciate you bringing this to our attention. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Sincerely,Hotel Management
It was dirty. Absolutely no amenities. No coffee maker. Toilet leaked at base on floor. (Have pics)
Business response:
Dear Christopher,Please accept our apologies for the issue with your accommodations during your stay at our hotel. A clean and comfortable environment is our priority, and we regret that your experience did not reflect our standards. We understand how frustrating maintenance issues can be and appreciate you bringing this to our attention. Additional items, such as coffee makers, are available upon request at the front desk. For future stays, please don't hesitate to contact our front desk team, who are always ready to assist... read more
Not for families. Not a family hotel. Spoke with a few long term residents currently using hotel vouchers to cover their cost to live there full time. Hotels should list important details like this on their sites to ensure families know what they sign up for.
Business response:
Dear Guest,Thank you for your feedback. We're sorry to hear about any inconvenience you experienced upon arrival. We are known to provide a warm and welcoming environment to every guest and ensure they receive excellent services overall. We hope you'll consider staying with us again and give us the opportunity to show you our commitment to providing an enhanced experience and relaxing time in the future.Sincerely,Hotel Management
If you enjoy having to do everything yourself to get any service in a hotel, and like a hotel that has zero amenities, then this hotel is for you. This is our second time here, because of its convenient location and cheap price. During this stay, they have taken away the primitive " grab and go breakfast" they served last time. There is no more coffee in the lobby. The in-room kitchen has nothing - no water kettle, coffee maker, cups or glasses. There is no tissue box. Rely on toilet rolls if you need. The television was not... read more
Business response:
Dear Andrew,We appreciate your feedback regarding the location and pricing of your stay. However, we sincerely apologize for the inconvenience you experienced. Please be aware that we keep our kitchenware, toiletries, and certain amenities at the front desk to maintain cleanliness. Our team is happy to provide these items upon request. We also acknowledge that the issues with the television and the limited amenities did not meet our standards, and we regret any added stress this may have caused you. Your concerns have been n... read more
Our bathroom was not the cleanest. I had to ask for a trash can and reservations was made for 3. But they only wanted to gave us 2 towels and 2 wash cloths. When asking for a towel and wash cloth for the third person we were told they may have to charge. I had to explain that we had a reservation for 3 and they even copied our drivers license. He ended up giving us the towel and bath cloth but I felt like l should not have had to explain.
Business response:
Dear Pia,We’re sorry to learn that your bathroom didn’t meet cleanliness standards and for the inconvenience you experienced regarding the towels. Reservations for three should always include accommodations for all guests, and we regret that this caused unnecessary frustration during your stay. We will review this situation with our team to ensure that such misunderstandings don’t happen again. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experience... read more
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.