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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no sheets nor pillow cases. General room cleanliness was poor with hairs throughout bathroom and toilet was not clean.
Business response:
Dear Theodore, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent visit. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will address this with our team. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Sincerely,Hotel M... read more
this place is discussing , so dirty they give you only two towels and if you get there after 10 pm you are on your own because there is nobody in the loby for any emergency or anything at all . i would satay away from this place , the street is cleaner than this place
Business response:
Dear Juan, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you... read more
I book a non-smoking room but was given a room filled with weed smoking odor and the carpet is moldy and smelly. I requested to change room and was told all the rooms are the same condition. I called Expedia and was told to call back in an hour. I called back several time and the answers are the same "call back in an hour". I had to go to another hotel.
Business response:
Dear Tin,We’re very sorry for the issues you encountered. Your experience did not reflect the accommodations we strive to provide, and we understand how frustrating this must have been for you. Please note that although our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Maintaining a fresh and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. Your fee... read more
Disgusting rooms/lack of service The service was bad from the start. I was charged again for a room that was already paid for online so I had to get that charge reversed. We dropped off our stuff and went to an event we had planned. We saw that the trash can still have a couple items in it. Then we opened up a cabinet drawer to find trash left inside of it. When we came back in for the the night and turned down our bed we found dirty laundry stuffed under the bed. Disgusting!!! Then when we approached the staff about the iss... read more
Business response:
Dear Robbie,We sincerely apologize for the issues you faced during your stay. The cleanliness issues you encountered are truly concerning and fall short of our usual standards, and we understand how this disrupted your entire experience. Please know that we take your concerns seriously, and we will address these matters with our team to ensure our rooms are thoroughly cleaned and inspected before allocating them to our guests. We will also take the necessary steps to prevent this from happening again. We greatly appreciate y... read more
Really dirty cockroachs in bathroom and noisy
Business response:
Dear Melanie, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness and noise issues you encountered during your stay. We take these matters seriously, and your feedback will be shared with our team to ensure we address these concerns. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
Eh
Business response:
Dear Peter,We appreciate your feedback and apologize for not meeting all your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Wouldn't stay again I had to wait at the front desk to check in for a good bit but i was alerted to why by a fellow guest so that didnt bother me much. The staff was friendly. But this place definitely needs upgrades and repair. The elevator sounds horrible. The room looked presentable until i went to turn the shower on which displaced hair on the shower floor that i didn't see originally. Because of that, i skipped the shower. I didn't complain to the front desk because I just wanted to go to sleep. The bed was okay. Price ... read more
Business response:
Dear Guest,Thank you for taking the time to leave a review. We are glad you were satisfied with many aspects of your stay and disappointed that we did not meet all of your expectations. We appreciate your valuable feedback regarding your time with us. We assure you that your concerns are being shared with the appropriate individuals. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
No ice machine room didn’t smell fresh needs upgrads
Business response:
Dear Janiah,We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we are sorry that this issue compromised your experience. We have also noted your feedback about the ice machine. We regret that you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for allowing us to be of service. We hope to have another o... read more
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.