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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Something is WEIRD about this hotel! This hotel was booked to stay overnight for basketball game 2hrs away from home. Got to hotel about 11:30pm to check in. First room we walked in hadn’t been cleaned by housekeeping, trash and sheets all over floor. Second room we went to was in use (door locked from inside). Third room only had one bed not the two we booked and finally we got to fourth room which was okay. Traveling with 3 kids and all they was ready to do was eat and lay down at midnight we just stayed. Sink water hotter... read more
Business response:
Dear MARY, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
This place is rundown and worn. Needs painting and serious cleaning. Staff was friendly.
Business response:
Dear Ariel, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Please return, considering our friendly staff. We welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management
Got a room for the night. Bathroom counter was covered in hair they didnt wipe anything down. Then the bathroom sink clogged. Asked if we could move rooms instead they semt someone to repair it. But still nothing was cleaned. Had my kids sleep on top of the sheets because of the roaches i saw in the bathroom
Business response:
Dear dustin, We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is not the level of service we strive to provide, and we understand the importance of a comfortable and sanitary environment for our guests. Your feedback is valuable, and we will address these concerns promptly to ensure improvements in our cleaning and maintenance processes. We sincerely regret any inconvenience caused, and we hope to have the opportunity to make amends in the future. Sincerely,Hotel Manage... read more
Place is a dump. Dirty everything! Elevator not working. No Signs. Bathroom gross
Business response:
Dear Kevin, We appreciate you taking the time to share your concerns. We genuinely apologize for your disappointing experience. Your feedback is much appreciated, and we are working with our housekeeping and engineering teams to resolve the matter immediately. We are committed to improving our services. We hope you will consider giving us another chance in the future, as we would love the opportunity to provide you with the seamless stay you should always expect from us.Sincerely,Hotel Management.
Poor Elevator was out. Room, though non smoking, smelled like smoke. The sheets and pillows. The toilet tank ran constantly so shut off the main water inlet. Smelled like weed in the hallways. Lighting in the rooms was pretty grim. Are we in Belarus?
Business response:
Dear Brendon, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The elevator issue and unpleasant odors in your non-smoking room are not up to our usual standards, and we're sorry for falling short of your expectations. We take your feedback seriously and will work to address these concerns. We hope you'll give us another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.