This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again
Business response:
Dear Gary, Thank you for choosing us and sharing your feedback. We regret that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any shortcomings during your stay. We strive to provide exceptional service and accommodations to all our guests. So, we will share your feedback as a tool to enhance future guests' experiences. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel management
Run away It was awful. There was feces in the toilet the bath towels were brown and wet and smelled of mold the water trickled out of the faucet and tasted awful. Worst experience
Business response:
Dear Dawn, We are deeply sorry to hear about the challenges you faced during your recent stay. Your experience falls significantly below our standards, and we sincerely apologize for any discomfort caused. We take your feedback seriously and will address the issues raised, including cleanliness and water quality. Please know that this does not reflect the level of service we strive to provide. We understand your disappointment and regret any inconvenience. Your insights are invaluable, and we hope to have the opportunity to ... read more
Upon check in the room smelled like smoke, there was no toilet paper or towels. The window was open and the fridge was dirty. There was no remote. When I went to the front desk to change rooms, they just told me they'd refund my money, and I was stuck in a town I don't know with no place to stay.
Business response:
Dear Majlis, We appreciate you being our guest and providing your valuable review. We are sorry that we failed to meet your expectations and even more so for failing to resolve your concerns satisfactorily. Maintaining clean and seamless accommodations is one of our top priorities, and we regret any oversights while preparing your suite. We will discuss your feedback with our housekeeping and maintenance teams to ensure such matters are not repeated. Although your experience is not typical, we will continue working to enhanc... read more
Worst place I have ever stayed
Business response:
Dear James, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
No breakfast, our smokeless room smelled like smoke, dirty towels still on floor..
Business response:
Dear Sean, We sincerely apologize for the inconvenience you encountered during your stay. Your experience does not align with our standards, and we regret any disappointment caused. We appreciate your feedback regarding the absence of breakfast, the smoke odor in your designated room, and the oversight with the towels. Rest assured, we are addressing these issues to enhance the guest experience. Your input is valuable, and we hope you consider giving us another opportunity to provide a more satisfying stay in the future. Tha... read more
im asking about kitchen sit she said is still dirty this is bad service
Business response:
Dear Zakaria, We apologize for the inconvenience you experienced with the cleanliness of the kitchen. This does not meet our service standards, and we appreciate you bringing it to our attention. Rest assured, we will address this issue promptly with our housekeeping team to ensure a more satisfactory experience in the future. Your feedback is valuable, and we are committed to improving our service.Sincerely,Hotel Management
Card machine to create room key took forever to get key. Room keys should be prepped before guests arrive as waited about 20 mins before get into room. Front desk clerk was blowing on cards to get to them to work in the machine. In addition there should be more of a selection for breakfast besides bars and muffins.
Business response:
Dear Tara, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining fu... read more
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.