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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is old, dark, room smelled awful. It was a scary experience. I will never stay here again and would advise others to stay away.
Business response:
Dear Scott, We sincerely apologize for the disappointing experience you had during your recent stay. Your feedback is crucial to us, and we take it seriously. Please know that we are committed to addressing the issues you've raised to ensure they are resolved promptly. We understand your concerns and regret that we did not meet your expectations. We appreciate your feedback as it helps us improve and provide better experiences for all our guests.Sincerely,Hotel Management
La chica de la recepción es muy amable, el de la noche es terrible y mal encarado, nos hizo esperar mas de 30 minutos para hacer el check in
Business response:
Dear Leny, Thank you for selecting us and appreciating the front desk staff. However, we are sorry for your disappointment with one of the night staff's behavior in handling your request. We will discuss this with our staff to find out what went wrong and to handle this situation better and avoid delays in check-in. Our utmost priority is to exceed your expectations by making every possible effort to deliver outstanding service. We appreciate your business and hope to serve you again with a better experience.Sincerely,Hotel ... read more
Go somewhere else!! The room was dirty, there was no microwave, the frig barely worked. The floor was super dirty. The location of the hotel was great and thought it would be as good or even better, We were wrong...
Business response:
Dear Oscar, Thank you for choosing us. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Also, instruct the team to double-check the rooms before delivery. Considering our lovely location, please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel Management
Dirty room, Dirty hallway, not cleaned during our 4 day stay, lack of courteousness and professionalism from staff, some of the staff looked unkept with stained clothes on. Old A/C units on the floor, inside by the reception area.
Business response:
Dear Marcelo, Thank you for taking the time to write a review of our hotel. Your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent h... read more
Dirty, lack of professionalism and courteusness
Business response:
Dear Marcelo, Thank you for choosing us. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel Management
Bathroom tub dirty toilet paper holder broke No microwave oven No hairdryer
Business response:
Dear George, Thank you for reviewing your stay with us. Please accept our apologies for failing to meet your expectations. What you have encountered is unacceptable by our standards, and we thank you for bringing these matters to our attention. Although this does not change what transpired, we will share your concerns with our housekeeping and maintenance teams to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. We hope you will allow us another opportunity to host you... read more
TV did not work and after a repair tried to fix it, it still did not stay working. Happy about the front desk service and the coffee. Breakfast was slim pickings.
Business response:
Dear Guest,Although you had a satisfactory stay, we regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Please ... read more
Old
Business response:
Dear Irania, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in thi... read more
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.