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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front dest woman had a very disgusting attitude. She canceled the reservation and said i would be refunded but i still haven't received my money.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the negative interaction you experienced at the front desk and for the frustration caused with your reservation. This is not the level of service we strive to provide, and we regret that your experience left you dissatisfied. Regarding the refund, please allow us some time to review this matter with our team. Please know that your feedback is very important to us, and we will work to resolve this issue promptly. Sincerely, Hotel Management
The entire facility is completely run down and in desperate need of renovations
Business response:
Dear Guest, We regret to hear that you felt our facility did not meet your expectations and appeared in need of improvements. Your comments regarding the condition of the property are important to us and have been shared with our management team. We are continually evaluating ways to enhance our facilities and guest experience, and input like yours helps guide those efforts. We appreciate your honesty and value your perspective. We hope you will consider giving us another opportunity in the future, as we would welcome the ch... read more
Hotel needs renovation and rooms are dated. Roaches were present in my room, climbing on ceiling. I killed with shoe. I refused to sleep on sheets and experienced being bitten all night. I will refrain from booking any Extended Stay in my future travels. Awful experience and cannot recommend this hotel!!!
Business response:
Dear Guest, We sincerely apologize for the distressing experience you had during your stay. Providing a clean, safe, and comfortable environment for our guests is our top priority, and we deeply regret that we fell short in this instance. Your comments regarding room condition and pest control have been shared with our management team to prevent similar issues in the future. We truly value your input as it helps us improve our services and guest experience, and we hope you will consider giving us another opportunity to serve... read more
There was know one at the front desk to let us check in. We waited 15 minutes and left. It smelled terrible when we walked in and the smelled stayed as we waited. The parking lot was dark. Would not recommend!
Awful Was not able to check in. Office was closed even though we were there at a time that was posted for them to be open. Found an employee who said they could check us in but then they locked their keys in the office. They said there was another employee on site possibly somewhere on the 3rd floor but they were not able to be located. Ended up having to stay at another hotel. Have tried to contact through hotels.com for a refund but have had no response. Had to dispute the charges with amex.
There was someone sitting on the floor in the hallway when I arrived and he was still there in the morning when I checked out. That was very odd and creepy.
Recommend Staying Somewhere Else Room wasn’t available, charged more for another one. Area was dirty. Air conditioning unit didn’t work properly.
The lack of communication on the website about a deposit is required at discretion of the property. My room was a nonsmoking room and it smell like cigarettes and marijuana and very dingy. Joyce was very helpful and provided the excellent customer service to resolved my issue. .
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.