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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area was convenient to shopping and dining. What I didn't like most was the smell in the hallway and there was a roach in the room, did not want to take that home.
Business response:
Dear Johnathan, Thank you for your feedback regarding your recent stay at Extended Stay America. We are pleased you appreciated the convenience of the area for shopping and dining. However, we sincerely apologize for the issues you faced with the hallway conditions and pest presence. This does not reflect our commitment to cleanliness and pest control standards. We will prioritize these concerns to ensure a clean and welcoming environment for all guests. Your insights are invaluable as we strive for improvement, and we hope ... read more
Manager is rude. Roaches everywhere the stay was unpleasant.
Business response:
Dear Jessikah,We sincerely apologize for the issues you encountered during your stay. Please know that we take the unprofessional behavior of our staff and pest concerns very seriously. The behavior you mentioned about our staff is highly unusual and falls short of our usual standards. This will be addressed with our team, and we will ensure that this is not repeated. We will also address the pest issue and ensure that our property is thoroughly cleaned and inspected to meet the highest standards. Thank you again for your fe... read more
Great staff, but sad property The staff was accommodating, friendly, and knowledgeable- 10/10 The property is very distressed. Pretty worn out and definitely needs attention. We chose it for the kitchen. They gave us limited dishes/silverware/pans in comparison to other Extended Stays we’ve lodged at in other areas. No coffee pot available at all. Laundry area was clean, but no detergent available for sale- there’s a grocery store across the street. We stayed for a business trip, but it seemed most people actually lived ther... read more
Business response:
Dear Tracy, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a beautiful stay, and we sincerely regret that this was not your experience. Our hotel is deeply committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, we will instruct the team to double-check the room before delivery. Also, we will instruct them to keep the supplies in stock so that no guest feels disappointed. Your remarks are shared with the concerned ... read more
Great staff, but sad property The staff was accommodating, friendly, and knowledgeable- 10/10 The property is very distressed. Pretty beat up and definitely needs attention. We chose it for the kitchen. They gave us limited dishes/silverware/pans in comparison to other Extended Stays we’ve lodged at in other areas. No coffee pot available at all. Laundry area was clean, but no detergent available for sale- there’s a grocery store across the street. We stayed for a business trip, but it seemed most people actually lived there... read more
Business response:
Dear Tracy, Thank you for sharing the pictures and reviewing your stay with us. It is nice to know you had a satisfactory stay and were pleased with the accommodating, knowledgeable, and friendly staff. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We understand the difficulties and will address the concern that you mentioned with our respective team so that our future guests do not have similar issues. Our goal is to deliver the best service of any ... read more
Great staff, but sad property The staff was accommodating, friendly, and knowledgeable- 10/10 The property is very distressed. Pretty beat up and definitely needs attention. We chose it for the kitchen. They gave us limited dishes/silverware/pans in comparison to other Extended Stays we’ve lodged at in other areas. No coffee pot available at all. Laundry area was clean, but no detergent available for sale- there’s a grocery store across the street. We stayed for a business trip, but it seemed most people actually lived there... read more
Business response:
Dear Tracy, We appreciate you choosing our hotel and taking the time to share your concerns. It is nice to know that you were pleased with the staff and found them accommodating, friendly, and knowledgeable. However, we are sorry for the issues that left a negative impact on your overall experience. In response to your review, we will instruct our front desk to keep the stock of supplies so that no guests are disappointed. Considering our location, we would like to serve you again whenever you revisit this area for your busi... read more
Moldy room Our stay at the hotel was okay but not wow! We had two rooms Room 230 and 237. Room 237 had black mold on the ceiling in the bathroom. There was brownish mold on the carpet under the beds. We informed the front desk and also showed it to the cleaning crew. My husband had a terrible headache, and we thought it was due to driving. It cleared when we checked out of the hotel. Let's hope that room was taken out of service temporarily to renovate it. Thank you.
Business response:
Dear Samalie, Thank you for choosing us. Providing the best accommodation and service has always been our motto. However, we are sorry for the issues you and your husband encountered, and we will work on improving them as we move ahead. Our front desk team is always there to assist you and make your time enjoyable. Considering this a rare case, please be our guest on your next trip to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.