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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not So Great Although the room was non-smoking, it reeked to high heaven of cigarette and marijuana smoke, like it was seeped into the walls, carpet, and tapestry. The bed wasn’t very soft and I had trouble sleeping the whole night because the air conditioner didn’t work properly. The elevator smelled as if someone had urinated in it days ago without cleanup. Can’t say that I would be back here even if it is the cheapest option around.
This place was not just disgusting, it was terribly unsafe for my daughter. She pulled into the parking lot, just as a gentleman was using the bathroom beside his car. As she began to check in, and realized that none of the elevators worked, she had to schlep her things up three flights of stairs, while a group of people smoked weed in the parking lot. The room looked like something in a prison cell. Rusted refrigerator, and cigarette burns were all over the laboratory counter. When she checked out the next morning, someone ... read more
Business response:
Dear Guest,Thank you for sharing your detailed experience. We sincerely regret that your daughter’s visit did not meet the expected standards of safety and comfort. We understand the distress caused by the various issues mentioned, and we appreciate you bringing these concerns to our attention. Your feedback is invaluable as it helps us evaluate and improve our facilities and protocols. We are committed to addressing guest concerns promptly and ensuring a more satisfactory experience in the future.Sincerely,Hotel Management
Old
Business response:
Dear Erick,Thank you for sharing your input. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We have consistently received praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes.Sincerely,Hotel Management
The property was at a good location and close to the highway. Service could’ve been better. I couldn’t check in 20 minutes early but they made sure i was out 5 minutes before checkout
Business response:
Dear Elign,We are pleased to know our location and its proximity to the highway worked out well for you. It is disappointing to know our services did not meet your expectations, and we value your input as it constantly helps us improve going forward. We regret the inconvenience you experienced during check-out and hope to welcome you back for a better visit soon.Sincerely,Hotel Management
They should remodel and offer a better cleaning service.
Business response:
Dear Poyel,Thank you for sharing your feedback. Providing a comfortable and well-maintained environment is a priority, and concerns regarding renovations and cleanliness are taken seriously. Guest satisfaction is important, and feedback like yours helps identify areas for improvement. Your comments will be reviewed with the appropriate teams to enhance the overall experience. We appreciate your input and the opportunity to improve.Sincerely,Hotel Management
Ya’ll be on here lying! The pictures online weren’t so bad and I figured it would be fine for an overnight stay. After check in I came up to look at the room and do some cleaning and from first glance it looked pretty old but again, it was just for 1 night so I didn’t make a big deal about it. I went out and came back around 12:30am and there was a small roach on the wall. Then 3 more small ones in the bathroom. I noticed the bathroom ceiling looks pretty bad also. It was just the worst hotel I have ever stayed in and I will... read more
Business response:
Dear Guest,We’re glad our team member at the front desk provided friendly service. However, we sincerely apologize for the disappointing experience you had during your stay. The condition you described, including the pest issue and bathroom ceiling, does not align with the standards we strive to maintain. Your feedback is invaluable in helping us identify where improvements are needed, and we’ll address these concerns with our team to take the necessary steps. We hope to have another opportunity to welcome you back and provi... read more
Terrible Room Hello . I’m experiencing was horrible.. I checked in and there was ROACHES in my room . I checked right back out !! Requested my security deposit and my payment for the room back and I will never go back again
Business response:
Dear Sameerah,We apologize for the distressing experience you encountered during your stay. We value your comfort and safety above all else, and we regret that we fell short of your expectations. We understand how frustrating this situation must have been for you. Please know that we are actively working with our team to address your concerns and to implement the necessary measures for the future. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the... read more
It wasn’t water st the property
Business response:
Dear Fabiola,We’re truly sorry for the inconvenience caused by the lack of water during your stay. We understand how essential this is to a comfortable experience, and this situation does not meet our standards of service. We are taking measures to prevent this from happening again and to ensure our guests have all they need for a pleasant stay. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.