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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not resemble photos of property at all! Sooooo disappointed! Furniture chipped and dinged, desk chair peeling and scratched, carpet in hallways threadbare, light switches and countertops did not appear cleaned, seat of commode obviously extremely loose, lingering smell of past smoking though property states it's a non-smoking property, we smelled something. Front desk staff didn't even smile or show any concern. Breakfast was dismal breakfast bars/muffins. Extremely disappointed especially in how much charged. Mostly ups... read more
Business response:
Dear Kristine, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Since... read more
Although the hotel is in a great location, it's in dire need of remodeling. Also, I was charged a $100 deposit for damages (which I'm told will be returned to me in a week, minus the $5.99 charge for wifi.) I won't go back.
Business response:
Dear Alexander, Thank you for sharing your feedback with us. We appreciate your acknowledgment of our hotel's convenient location. However, we regret to hear that your experience fell short of expectations due to the need for remodeling. We apologize for any inconvenience caused by the deposit and Wi-Fi charge. Your concerns are valuable, and we assure you that we are reviewing our policies to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future wit... read more
The hotel is dirty
Business response:
Dear Jucarl, We apologize for not meeting your expectations during your recent stay. We are sorry for any inconvenience, primarily related to the cleanliness of our hotel. As guest satisfaction is our top priority, we take this feedback seriously and will address the issue with our housekeeping staff to ensure that such lapses do not happen again. We hope you will give us another opportunity to serve you.Sincerely,Hotel Management
Awful smell throughout the property. Needs renovation
Business response:
Dear Alan, We appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. Rest assured, we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Management was very nasty
Business response:
Dear Guest, We appreciate your feedback and regret to hear about any dissatisfaction. We aim to provide a positive experience for all guests, and we apologize if we fell short of your expectations. Your comments will be shared with the team to ensure improvements. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Jan 20 2024 - Bad Night in Raleigh When I arrived the front desk person told me that there was a $100 hold for incidentals. Have never heard of that before. The room was partially clean, restroom was small. Major issue was loud music at 3am, contacted the front desk (after the in room phone decided to work) he asked them to turn the music down. At approximately 430 am is when music finally stopped. I left @ 7am. I would have left earlier if i could.
Business response:
Dear Lynwood, We sincerely apologize for the challenges you experienced during your stay in Raleigh. The inconvenience with the incidental hold, room cleanliness, and disruptions from some inconsiderate guests is regrettable. Please accept our heartfelt apologies for falling short of your expectations. We understand the importance of a comfortable stay, and we're genuinely sorry for any disappointment caused. Your valuable feedback highlights areas for improvement, and we assure you that steps will be taken to enhance our gu... read more
Don’t waste your money We were very disappointed in our room. It had old dirty carpeting and a strong chemical smell. We specifically stayed here for the kitchenette due to dietary restrictions. The hotel was unable to provide pots and pans as advertised. The no smoking rule was not enforced as there was a strong smoke odor in the elevator and in the hallways.
Business response:
Dear Richard, Thank you for sharing your review with us. We extend our sincerest apologies for the inconvenience you experienced during your stay. Our team regrets that your room did not fully meet your expectations regarding the amenities provided. We understand the importance of providing our guests with a comfortable and enjoyable stay, and we are genuinely sorry that we fell short in this instance. Please be assured that we take your feedback seriously and will use it to improve our facilities and services. We value your... read more
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.